VIP Host

4 weeks ago

Brooklyn, United States Brooklyn Bowl Full time

Brooklyn Bowl New York is looking for a passionate VIP Host with a great attitude They will be responsible for the VIP guests from inquiry to experience fulfillment. The VIP Host, reporting to the VIP Lead, will work closely with the General Manager, Operations Lead and Event Sales Team. They must show enthusiasm and motivation to sell, maintain store standards and communicate with the team.

Responsibilities

  • Sell VIP Upgrades such as: Premium Bowling Lanes, Priority Entry & various premium upgrade products to concert patrons on nights of shows
  • VIP Hosts will handle the sale from inquiry, payment processing, to experience fulfillment. VIP Supervisors will train and manage team members through these processes
  • Check In, escort, and anticipate VIP Client needs throughout their venue visit to ensure guest satisfaction
  • Give proper recognition to Industry Executives and VIP clients to instill appreciation for their patronage
  • Build strong relationships with Brooklyn Bowl guests and VIP clients
  • Coordinate operations on night of shows with VIP Supervisors and Leads to ensure premium experiences are delivered
  • Execute nightly VIP setup to include check In, VIP Bowling Lanes, and VIP area signage as needed
  • Maintain exemplary and professional grooming standards and a articulate vocabulary with the ability to adapt and socialize with current audiences
  • Required to occasionally work Special Events that are scheduled throughout the venue
Qualifications
  • High School Diploma or equivalent
  • Working knowledge of high-end restaurant operations and/or VIP Night club operations and high-end guest relations
  • Experience in selling to high-end, VIP clients
  • Ability to diffuse possibly volatile situations with tact and diplomacy
  • Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs
  • Skills in problem solving, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills
  • Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays


Compensation

$20/hr plus commission

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