Customer Relations Representatives
4 weeks ago
Job Details Job Location Corporate - Aurora, NY Remote Type Fully Remote Position Type Full Time Salary Range $20.00 - $22.00 Job Category Sales Description Position Summary: The Customer Relations and Inside Sales Representative is a key member of our Wholesale team and plays a vital role in delivering top-notch customer service to our Wholesale customers. This position is responsible for meeting operational and logistical deadlines to support our extensive network of major and full-line independent customers. In addition to customer service duties, this role also involves inside sales responsibilities for key accounts, focusing on annual growth strategies. The ideal candidate should be able to effectively communicate corporate strategies, develop tactical business plans, and manage and grow key accounts and independent retailers. Essential Job Duties and Responsibilities: (Additional duties may be assigned) Inside Sales Territory: Build and nurture strong and profitable customer relationships with store owners, buyers, and managers. Secure placement, displays, and promotional programs with retailers. Develop and execute a detailed sales call plan. Establish effective communication via email, telephone, and mail to execute sales objectives. Email business updates and sales objectives to accounts with follow-up telephone calls within 5 days. Promote MacKenzie-Childs product portfolio to existing customer base. Keep customers informed about promotional offerings and new items. Offer solutions to customers to enhance their retail business. Provide tools, including POP and training materials, to accounts (set up and execute the process). Maintain account activity levels to achieve annual goals. Maintain a database of contacts and an accurate phone log, including calls placed and call results. Key category account prospecting, vetting, scouting, and opening of new accounts in the domestic United States. Customer Service: Support all aspects of account needs, working independently and collaboratively with internal teams. Ensure timely receipt of order confirmations and provide tracking information for shipments and RMAs. Coordinate sample distribution to accounts for advertising purposes. Develop relationships with clients requiring help and servicing to each account. Manage relationships with accounts while adhering to MacKenzie-Childs guidelines to ensure general business operations are met. Respond promptly to emails and phone calls from customers. Provide sales feedback and attend Atlanta Market twice a year. Assist with pre-market preparations. Collaborate closely with the Department Manager and Sales Team to deliver the best possible customer service. Supervisory Responsibilities: This position does not have any supervisory responsibilities. Qualifications Education and Experience: High school diploma or GED Data entry Microsoft applications Special Requirements: Mandatory travel to tradeshows semi-annually Location: Remote in Dallas TX, or Atlanta GA Knowledge, Skills, and Abilities: Ability to multitask and work in a fast-paced, dynamic and changing environment with a focus on meeting deadlines. Excellent attention to detail. Ability to read and interpret paperwork. Maintain consistent, dependable attendance Computer proficiency includes word processing, data entry, spreadsheets, and generating reports using standard software applications. Excellent communication skills, both written and verbal. Excellent organizational and project management skills. Attention to details and time management skills. Ability to maintain accurate records and data files. Ability to analyze and solve problems. Dedication to excellent customer service Equipment Used: Computer, printer, telephone, photocopier, fax machine, scanner, and calculator. Software: Outlook, Word, Excel, Adobe Acrobat, and NuOrder, Scene7, Netsuite Physical and Mental Requirements: Ability to sit, stand, walk, talk, hear, reach, push, pull, crouch, kneel, bend, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects. Light mental and visual attention required for performing work where there is some variety but actions taken and decisions made are limited to few possibilities. Work requires some coordination with others. Environmental Conditions: Work is performed in a typical office environment where there is no substantial exposure to adverse environmental conditions. MacKenzie-Childs is an EEO Employer MacKenzie-Childs is an EEO employer and dedicated to fair hiring practices. Minimum Salary: 20.00 Maximum Salary: 22.00 Salary Unit: Hourly
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Customer Relations Representative
2 weeks ago
Aurora, United States Evolve, LLC Full timeOur proven track record of expanding our client's customer base has largely been the result of connecting their products to local community members through our energetic team of Customer Relations Representatives. We have an immediate opening for a personable individual to join our team and engage with customers in the area. Responsibilities: Execute...
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Customer Relations Representative
2 weeks ago
Aurora, New York, United States MacKenzie-Childs Full timeJob Details Job Title: Customer Relations Representative Description The Customer Relations Representative is a key member of our Wholesale team, responsible for delivering top-notch customer service to our Wholesale customers. This role involves meeting operational and logistical deadlines to support our extensive network of major and full-line independent...
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Customer Relations Representatives
2 months ago
Aurora, United States MacKenzie-Childs Full timeJob Details Job Location Corporate - Aurora, NY Remote Type Fully Remote Position Type Full Time Salary Range $20.00 - $22.00 Job Category Sales Description Position Summary: The Customer Relations and Inside Sales Representative is a key member of our Wholesale team and plays a vital role in delivering top-notch customer service to our Wholesale...
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Customer Relations Representatives
1 month ago
Aurora, United States MacKenzie-Childs Full timeJob DetailsJob Location Corporate - Aurora, NY Remote Type Fully Remote Position Type Full Time Salary Range $20.00 - $22.00 Job Category Sales DescriptionPosition Summary: The Customer Relations and Inside Sales Representative is a key member of our Wholesale team and plays a vital role in delivering top-notch customer service to our Wholesale customers....
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Aurora, New York, United States MacKenzie-Childs Full time{"h1": "Customer Relations and Inside Sales Representative", "p": "At MacKenzie-Childs, we are seeking a highly skilled Customer Relations and Inside Sales Representative to join our Wholesale team. As a key member of our team, you will play a vital role in delivering exceptional customer service to our Wholesale customers. Your primary responsibilities will...
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Customer Relations Assistant
2 weeks ago
Aurora, New York, United States MacKenzie-Childs Full timeJob Details Job Title: Customer Relations Assistant Job Summary The Customer Relations Assistant plays a vital role in delivering exceptional customer service and sales support to our retail partners. This position is responsible for meeting operational and logistical deadlines to support our extensive network of major customers. Key...
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Customer Relations Assistant
1 month ago
Aurora, United States MacKenzie-Childs Full timeJob DetailsJob Location Corporate - Aurora, NY Salary Range $17.00 - $21.00 Hourly DescriptionPosition Summary: The Customer Relations Representative is a key member of our Wholesale team and plays a vital role in delivering top-notch customer service and sales support to our retail partners. This position is responsible for meeting operational and...
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Customer Relations Assistant
2 months ago
Aurora, United States MacKenzie-Childs Full timeJob Details Job Location Corporate - Aurora, NY Salary Range $17.00 - $21.00 Hourly Description Position Summary: The Customer Relations Representative is a key member of our Wholesale team and plays a vital role in delivering top-notch customer service and sales support to our retail partners. This position is responsible for meeting operational and...
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Customer Service Representative
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Customer Service Representative
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Aurora, Ohio, United States Waterway Carwash Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Waterway Carwash. As a key member of our team, you will be responsible for providing exceptional customer service, selling car wash services and memberships, and maintaining a safe and clean...
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Customer Service Representative
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Aurora, United States Matthews International Full timeThe Customer Service Representative is a member of a high-functioning, fast paced team, that serves customers, managing internal, and external customer relationships. The Customer Service Representative processes orders, services inquiries, resolves Customer Service Representative, Customer Service, Representative, Project Management, Manufacturing, Retail
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Customer Service Representative
2 weeks ago
Aurora, Colorado, United States UniFirst Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at UniFirst. As a key player in delivering outstanding customer service, you will be the liaison between our customers and the company, ensuring seamless communication and resolving any issues that may arise.ResponsibilitiesAssist customers by...
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Customer Service
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Customer Service Representative
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Aurora, Colorado, United States Anchor Staffing Inc. Full timeJob SummaryWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing product information. Your excellent communication skills and ability to build rapport with clients will be essential in...
