HYBRID Client Services Manager

1 month ago

Charlotte, United States ManpowerGroup Talent Solutions RPO Full time

Indulge in the epitome of luxury and sophistication with ManpowerGroup, where flexibility, impeccable work/life balance, and an abundance of YOU time are our hallmarks. Elevate your lifestyle with our exclusive opportunities, designed to grant you the freedom to prioritize what truly matters. We are seeking a distinguished Client Services Manager to join our elite team at Intuit.

Our esteemed client, Intuit, is a prestigious global technology platform dedicated to empowering its customers and communities to conquer their most significant financial endeavors. Serving over 50 million consumers, small businesses, and self-employed individuals worldwide, Intuit is a beacon of prosperity and success. Join us and be a part of this illustrious journey.

In this role, the Client Services Manager (CSM) oversees day-to-day recruiting processes for Talent Solutions RPO clients and directly manages a team of recruiting professionals, hybrid on-site. The PDM works with a ManpowerGroup Talent Solutions RPO Director and Client to create and implement innovative processes. Typically, the PDM will work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership.

Directly oversee a team of ManpowerGroup Talent Solutions RPO Recruiters, which may include coordination teams and any other support roles needed;
* Work with direct reports to develop strategies and solutions to improve overall recruiting activity and client satisfaction;
* Allocate workload and resources appropriately;
* Conduct regular one-on-ones with direct reports to assess progress as well as strategize on Client needs;
* Conduct quarterly and annual employment reviews based on scorecard performance measurements and

ManpowerGroup Talent Solutions RPO value expectations;
* Overall responsibility for forecasting, budgeting, and managing revenue and profitability targets;
* Identify areas to grow the Client's scope of services to include additional ManpowerGroup Talent Solutions RPO and Total Talent Management offerings;
* Maintain accountability for technology integrity;
* Partner with Client's recruiting leadership and operational hiring managers, mid to executive level;
* Analyze, develop, recommend, and implement recruitment strategies.
* Work with the Client and ManpowerGroup Talent Solutions RPO team to develop recruiting metrics and benchmarks;
* Develop and provide weekly and monthly reporting to Clients;
* Understand business/organizational issues and challenges as they relate to staffing;
* Partner with the Sales and Solutions Team to participate in sales pursuits which could include crafting RFP responses, assisting with solution design, and participating in sales meetings at Client sites;
* Create relationships with community-based organizations and other centers of influence.

Education
HS Diploma required, Bachelor's Degree in related field or equivalent experience is desired.

Required Years of Experience

* 5+ years minimum management experience, leading a Talent Acquisition team within an RPO, corporation, or recruitment agency
* Previous account management, and client-facing experience

5 + years of experience with leading, and coaching, a staff of 25 recruiters +, strong experience with driving daily, weekly, and monthly funnel activities, and proven experience achieving goals.

Must work on-site 5 days a week for the first 30 days and then work a Hybrid schedule of 3 days a week.

5 + years of experience managing a team of recruiters in a fast-paced and very high-volume setting, keeping up motivation, and working with them in challenges with ATS systems.

Travel

Up to 20%

Required Technical/ Functional Skills
* Track record of success working with corporations to design, implement and manage enhanced recruitment strategies for high-volume and niche recruiting
* High sense of urgency with the ability to multi-task and prioritize in a fast-paced environment
* Consultative approach, with the ability to manage and resolve complex client situations in an effective manner
* Able to showcase accomplishments in process excellence through the use of metrics
* Skilled in utilizing positive and effective people management strategies to exceed goals by leveraging team strengths
* Financial acumen and experience managing a budget
* Experienced in hiring and training high-performing recruitment teams
* Experienced working with multiple recruiting-related technologies (ATS, CRM, Sourcing software, etc.)
* Proficient in MS Office applications, including Word, Excel, and PowerPoint to develop client business reviews and manage budgets

ManpowerGroup is committed to helping our employees achieve their career goals while enjoying a strong total rewards package and award-winning culture. We're looking for high-potential talent ready to start strong and deliver on the expectations below:

*Create profitable growth by influencing your team's performance targets and putting more people to work
*Build loyalty and deliver top-notch service leading to strong client and candidate satisfaction ratings

Apply today to hear some of our star recruiters share more about their work and career journey, giving you a glimpse into a day in your life as a member of our team. Find a career with purpose at ManpowerGroup.

PandoLogic. Keywords: Client Services Manager, Location: Charlotte, NC - 28254

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