Vice President, IT Service

At NorthWinds Technology, we are a technology organization that offers a leading solution in the dental insurance industry, working with our Delta Dental dental insurance partners. This modern, cloud based technology platform is growing quickly with over 10 million lives under contract. This is an exciting opportunity to join our executive team at NorthWinds Technology in the role of Vice President, IT Service and Security. In this Vice President role, you will have the opportunity to drive strategic decisions within a large, highly skilled division of our organization. This role has executive oversight for the company's infrastructure, System Reliability and Service Desk operations for our internal and external clients, security and risk, and the cloud operations while playing a key role in the overall strategy for the company. Reporting to our company President, this role will be expected to: Provide leadership and management to the IT Service and Security organization to achieve the mission, vision, and strategies of NorthWinds, including oversight and accountability for the following functional areas: Security/Compliance/Risk Management Infrastructure IT Service Management System Reliability and Cloud Operations Provide executive level oversight and set the “tone at the top” for the organization’s information/cyber security and risk management programs: protect information assets, ensure the security of critical business partners and vendors, keep current with security and risk strategies and plans, and identify security actions and other enterprise risk mitigation actions that need to be taken based on environment. Track key industry trends such as regulatory and competitive challenges and develop plans and recommendations to mitigate and manage these emerging risks. Responsible for maximizing the benefits the organization realizes over time through thoughtful and efficient utilization of advanced technology offerings by keeping technology assets relevant and resilient to meet rapidly increasing customer expectations. Required to periodically benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT and Cloud infrastructure. Monitor technical debt and advance appropriate initiatives through prioritization forums to maintain a healthy balance. Responsible for implementing a robust set of processes leveraged across the organization for managing Service Requests, Incidents, Problems, Changes, and Release Management activities along with Service Desk, Computer Operations, and Batch Management activities. This includes the creation and maintenance of a standard service catalog within the IT request system with relevant Service Level Agreements, etc. Work with business and technology stakeholders to gain consensus on a prioritized set of measurable business outcomes that the department shall deliver and support. Establish and manage key performance indicators and service level agreements across IT Security, Infrastructure, and Cloud Operations teams as part of a continuous improvement program to meet the organization's needs. Participate on the Executive Team to develop and implement the operational infrastructure of systems, processes, and personnel needed to deliver on divisional responsibilities and accommodate NorthWinds’ growth objectives. Accountable for people management across division (career conversations, performance management, compensation management, roles & responsibilities, staffing levels, talent development/training, succession planning). NorthWinds is a stable company with the financial backing of three major Delta Dental companies. Our employees like it here, and we know that because our turnover is low and engagement is high. The latest HR analysis on our benefits summarized below show NorthWinds in the 85-90th percentile for our overall Total Rewards package. Health, vision, dental and life insurance Short- and Long-term disability insurance paid entirely by NorthWinds Health Savings, Flexible Spending and Dependent Care Accounts Competitive base salary Short Term Incentive compensation/bonus opportunity 401(k) with 100% Employer match for the first 6% of income contributed (pre-tax or Roth) Profit sharing with discretionary contribution based on successful prior year results of NorthWinds (pre-tax) We encourage owning your work life balance with a rich PTO allotment that includes accrued time, floating holidays, company holidays and time off for volunteering/community work. With a strong benefits package and the opportunity to shape technology delivery across our entire organization and into our client groups, this high impact role joins a forward thinking executive team that is committed to innovation, operational excellence, and delivering exceptional service and value to our customers and employees alike. A leader in this role will possess exceptional business acumen with an ability to align technology initiatives with our client business priorities, deeply understanding their business to fully leverage technology capabilities. The ideal candidate brings together technical expertise and understanding, strategic foresight, and proven experience leading high performing technology teams and organizations. If you are inspired by the opportunity to influence enterprise wide transformation and solutions which drive meaningful impact, we encourage you to apply today. This role will be required to work at least one day per week at our client office in Stevens Point, WI and will also require occasional travel to Naperville, IL.

Equal Opportunity Employer

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