Resident Coordinator

WE’RE HIRING Resident Success Coordinator

Seeking a customer-focused team member to collaborate on resolving resident + client issues, enhancing service quality, and ensuring exceptional experiences. You’ll be the face of our company – when residents think about Re/Max Haven Property Management, they’ll think of the outstanding service and support you provide them with.

Are You Our Person?

We’re Curious…

Do you have experience in relational service roles and are happiest in roles that directly support others?

Do you love managing projects from start to successful completion?

Do you love documenting processes, keeping things organized and efficient, and updating project tasks and checklists?

Do you eat details and timelines for breakfast, and are naturally attuned to the bigger picture, where no matter how deep in the details you are you’re always one step ahead of client and project needs?

Are you obsessed with continuous improvement and growth, creating solutions to prevent issues from happening again?

Do you welcome constructive feedback without taking it personally and are dedicated to continuous improvement?

Are you a good human with a big heart who loves to grow, serve, and collaborate?

Do Our Core Values Speak To You?

SERVICE FIRST

SOLUTIONS, PERIOD

BIG PICTURE EXCELLENCE

INTENTIONAL SPEED

RADICAL OWNERSHIP

If this is resonating, keep reading... You just might be our next Resident Success Coordinator

Note: Applications are not accepted at our physical office. Please complete the application at the end if this feels like a great fit for you.

Role Vision:

As Resident Success Coordinator, you are the face of our property management company, driving satisfaction and clear communication with our residents. Being a part of a small team, you provide seamless service, proactively addressing resident concerns before and after move in, while delivering timely, comprehensive communications and solutions.

This relational role focuses on turning every resident experience into a positive one. We’ll empower you with tools and training, and you’ll build upon our training SOPs and assets to enhance team cohesion and performance.

Your success is measured by resident satisfaction and retention, communication effectiveness, and proactive problem-solving of resident escalations. By fostering collaboration among cross-functional teams, you ensure accountability at every level, which enhances overall performance. Taking ownership of your role ultimately drives success and ensures the residents are being delivered exceptional customer service.

A-Player Defined:

You live and breathe customer service with an innate passion for excellence. As a reliable and diplomatic team player, you work within a small team, delivering world-class support and pushing the limits of quality and service.

You excel at relationships, proactively anticipating and addressing resident needs before they arise. Unlike others who rush to provide quick answers, you take the time to thoroughly understand the situation, employing critical thinking to deliver thoughtful, intentional solutions.

Your communications are clear, concise, and collaborative, always balancing accountability with empathy to ensure win-win outcomes. You bring a growth mindset, continuously finding ways to be the most resourceful, solutions-focused person in the room while knowing when to seek support.

You thrive in fast-paced environments, remaining calm and composed even when challenges arise. Your ability to prioritize tasks and manage time effectively ensures that you meet deadlines without compromising the quality of service. You possess strong conflict-resolution skills, enabling you to address disagreements and misunderstandings with diplomacy and tact. By actively listening to all parties involved, you foster open communication and create a safe space for dialogue.

Your positive attitude is infectious, contributing to a supportive and uplifting environment for both residents and colleagues. You approach challenges with optimism, viewing them as opportunities to learn and grow. Your willingness to embrace new ideas and feedback demonstrates your commitment to continuous improvement.

Role Logistics, Perks, & Benefits:

Full-Time, W-2 Hourly Position This role is open to U.S. citizens. We may consider an Independent Contractor arrangement in specific situations with the right candidate, subject to contract terms. Regardless of employment type, candidates must be willing/able to commute to the office 2-3 days a week.

Hybrid Role Our office is located in Bedford Heights, Ohio - we require 2-3/days week in office (typically Monday + Friday), the other days are remote.

A “family-style team” with socials and activities throughout the year.

Start Date: As soon as possible We have a training program to set you up for success and grow you into your role over 4 months

Depending on the candidate’s verified skillset, experience, and references - this role is offered at an hourly range of $20 - $30/hour

After completing an initial 90-day period, you'll be eligible for the following benefits: Medical, Dental, and Vision Insurance: Medical: We cover 50% of the premium through Medical Mutual for employees (not dependents). Dental and Vision: Available at the employee's expense. 401(k) Plan: Offered through Fidelity Investments with up to a 3% company match to support your retirement savings.

Earned Time Bank (ETB): Accrue 2 weeks of ETB through your first year, providing you with flexible paid time off.

6 Paid Holidays A Year

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