Business Process Consultant

2 weeks ago

Herndon, United States EPIC SYSTEMS INC Full time

Join to apply for the Business Process Consultant role at EPIC SYSTEMS INC. Work Location: Dulles, VA (Hybrid) Epic supports a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats. Epic is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. Responsibilities Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes Be a key member of an overall engagement team focused on delivering customer outcomes Lead customer design workshops Guide customers in defining and refining business requirement for functional aspects of the solution Draft user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them Manage and communicate ITSM process and business requirements to the delivery team to ensure the proposed solutions meet customer expectations Contribute towards continuous improvement of leading practices Grow and mentor other members of ServiceNow and the partner ecosystem Required Skills Must be able to obtain DHS program suitability prior to starting employment Must be able to obtain a TS/SCI Clearance 6+ years of directly relevant experience 2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment Experience in defining and deploying future-state ITSM processes and identifying solutions from a people, process, and technology perspective Excellent communication and presentation skills Experience analyzing and recommending ITSM strategies based on business priorities Excellent interpersonal skills, customer‑centric attitude, and experience working with diverse teams Strong problem‑solving and analytical skills with an aptitude and passion for learning new technologies Familiarity with the ServiceNow platform, including development of customizations beyond out‑of‑box Strong documentation and technical writing experience Desired Skills Experience with Scaled Agile Framework (SAFe) knowledge and experience Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align Required Education Bachelor’s degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education. Desired Certifications Agile software development methodology certification (e.g., SCRUM Master) Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries IT Services and IT Consulting #J-18808-Ljbffr

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