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Customer Success Specialist

4 weeks ago

sunnyvale, United States Maxonic Full time

Position Summary


Employee Experience & Success Analyst is responsible for helping users use the right tools for the best collaboration outcome. This role seeks opportunities for collaboration success focused on developing training and adoption strategies for collaboration tools. This role will work closely with IT partners and business departments to understand the effectiveness of tools for continuous improvement purposes.


Main Responsibilities

• Apply user centered design principles to support core business activities focused on improving user experience

• Identify opportunities to elicit user feedback to determine potential improvements

• Presentation of user feedback and recommendations to key stakeholders

• Assist in the deployment of employee success framework that includes training and adoption of collaboration tools

• Assist in the development of multi-channel communications campaigns to drive technology adoption

• Assist in the creation of the centralized repository of technology enablement resources (videos, how-to, quick-start guides, etc.)

• Co- Facilitate enablement and awareness events (Ask the Expert, Immersion Experiences, webinars, lunch and learns, focus groups etc.)

• Identify opportunities to improve internal processes and work efficiency

• Participate in employee onboarding to highlight available resources and raise awareness of digital workplace technologies.


Skills/Job Requirements:

• Utilized IT Collaboration tools like – Loop, Copilot, sharepoint, Box, Onedrive, Zoom, O365

Excellent interpersonal and collaboration skills

• Ability to communicate effectively (written, oral)

• Strong analytical skills

• Knowledge of user experience design principles

• Deep desire to learn and acquire new skills

• Strong ability to work well in a cross functional team environment

• Self – motivated, curious, and comfortable with ambiguous challenges

• Strong facilitation and presentation skills

• B.S. or M.S. in Computer Science/Business or related area is desired.