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Manager Volunteers
1 month ago
Join the Cleveland Clinic Akron General team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Job Profile SummaryUnder the direction of the Vice President Nursing and Operations for Lodi Community Hospital and PAS Senior Manager, Southern Region, the Manager Patient Access and Volunteers is responsible for the operation of the hospital volunteer and patient registration departments and staffing. The Manager is also responsible for providing daily hospital financial functions and working with patients to respond to billing questions.At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities:Supervises the work activities of the registration specialists. Interviews, hires, trains, and evaluates staff performance. This includes training on established policies and procedures including but not limited to JCAHO requirements, patient's rights (especially related to Advance Directives and HIPAA).Performs audits to maintain quality of information collected at time of registration. Educates staff regarding deficiencies in QA and tracks on-going compliance.Collects co-pays/deductibles from hospital patients; educates, coaches and tracks staff proficiency and collection totals. Works with staff to achieve goals.Collects cash from hospital departments and prepares daily cash deposit including physically depositing with bank. Logs deposits for accounting purposes.Manages the fiscal and administrative operation of assigned area. Develops, monitors, and meets or exceeds the budget.Recruits, interviews, and selects volunteers. Trains and monitors new volunteers, schedules volunteers.Coordinates with department to ensure their needs are met and matched appropriately with the volunteer skills and needs.Ensures all volunteers have required mandatory training such as HIPAA, emergency preparedness, etc.Meets with the PAS Senior Manager concerning policies and procedures, admission or other functional problems. Attends regular meetings with Patient Access Management staff to ensure standardization of processes throughout the health system.Registers patients, makes corrections, verifies medical necessity compliance, and follows up on Medicare Secondary Payor Questionnaire as needed.Reviews incoming business office mail, handles and refers to departments accordingly.Prepares monthly cash drawer audits, investigates, and reports variances.Assists with and resolves patient inquires or complaints implementing service recovery.Creates a welcoming and professional environment for patients and visitors in lobby areas by demonstrating exceptional customer service.Educates patients of insurance benefits and financial responsibly for services being rendered.Contacts insurance carriers or financial counselors and acts as an advocate for the patient. Contacts insurance carriers to initiate precert notification of OBS and IP admits as required by insurance plans.Responsible for staff training, performance evaluations, and special projects.Responsible for schedules, handling call offs, allocating work resources and time and attendance entries.Functions as Super User.Staffs all areas of Patient Access including but not limited to Front Desk, Admitting, ER Registration, Switchboard and OT/PT as needed.Participate on committees and special projects and have a role in other initiatives.Supports and participates in process improvement efforts.Rotates in the Manager On-Call coverage schedule as well as covers call off within the department. Manage OT/PT PSR at Lodi.Other duties as assigned.Follows Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and pletes mandatory education and training to maintain organization and department-specific competencies and requirements.Education:High school graduate or the equivalent.Bachelor's degree preferred.Certifications:None requiredComplexity of Work:Skill in interpersonal communication and strong customer service skills.Work Experience:Prior hospital business office or registration experience preferred.Two years general business experience in a medical facility with knowledge of bookkeeping to include one year supervisory or leadership experience.Personal Protective Equipment:Follows Standard Precautions using personal protective equipment as required.Pay RangeMinimum hourly: $20.77Maximum hourly: $31.68The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
