Head of Contact Center Operations

2 weeks ago


Fort Lauderdale, United States The Ritz-Carlton Yacht Collection Full time

A luxury hospitality company in Fort Lauderdale seeks a Director of Contact Center Operations & Analytics. This role involves leading shared services, managing KPIs, and collaborating with senior leadership. The ideal candidate has 10+ years of experience in luxury hospitality or call center operations, strong data visualization skills, and the ability to communicate effectively with stakeholders. This position offers opportunities for strategic leadership in a dynamic environment.
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