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Digital Product Analyst

2 months ago

Moon, United States Clearview Federal Credit Union Full time
***Must live within a commutable distance to Moon Township, PA, USA for in-person trainings and in-person meetings.***

OBJECTIVE
The Digital Products team owns the digital experience for Clearview’s members and employees. The Digital Products Analyst position is a unique opportunity to contribute to evolution of the Clearview’s digital products suite by supporting the continued growth of Clearview’s customer relationship management (CRM) platform while simultaneously supporting Clearview’s broader digital product initiatives.
You will be responsible for developing and executing comprehensive test plans for CRM product releases, creating and maintaining clear and concise product documentation for technical and non-technical audiences, and partnering with Clearview’s Training team to develop and manage product curriculum for CRM, digital banking, online applications, and other products as assigned. Additionally, you will analyze performance metrics generated by our digital product suite to identify opportunities for operational improvements. The ideal candidate is someone who thrives on juggling several objectives at any given time and wants to develop their product management skills.

WORKING HOURS: Monday-Friday 8:30am-5:00pm, flexible availability as necessary to support operational needs

MINIMUM QUALIFICATIONS
Bachelor’s degree or equivalent experience required.
2-4 years of experience, preferably in a product role.
Experience in product lifecycle management, preferably leveraging Agile methodologies.
Experience developing software quality assurance plans/test scripts and validating software features and functionality.
Demonstrated ability to develop clear and concise written content.
Demonstrated ability to effectively communicate with technical and non-technical audiences.
Detail-oriented problem-solver who can think “outside of the box.”
Experience working on cross-functional teams.
Ability to work independently with all levels of credit union staff.
Ability to respond to shifting priorities and make decisions with limited data.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop and execute testing plans for CRM product releases.
Collaborate with business liaisons to execute test scripts and validate that delivered features meet expectations.
Create and maintain product documentation that can be disseminated to technical and non-technical audiences.
Assist Clearview’s training team with development and management of product curriculum for both internal and external audiences.
Analyze performance metrics and data generated by Clearview’s digital product suite to assist product owners’ with identifying opportunities for operational improvements.
Act as the first level of support for CRM, responding to issues reported by users, communicating them to the CRM vendor, and seeing them through to resolution.
Support product releases conducted outside normal business hours.
Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.
Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.