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Product Support Specialist

3 months ago

Atlanta, United States Fluidra North America Full time
Description

Fluidra's looking for a Product Support Specialist to join our team in Atlanta, GA (by airport).

WHAT YOU WILL CONTRIBUTE

The Product Support Specialist will assist in the oversight and administration of various project-related tasks within the Spa department. This role requires meticulous attention to detail, the ability to handle multiple priorities, and strong organizational skills. The position will provide infield service support in coordination with the quality team and sales associates to assist customers with problem resolution.

This role will be based in the Atlanta, GA office and will report to the Director of Global Sales Operations-Spa, who has direct responsibility of the full spa product portfolio. Additionally, you will:

  • Assist in the management of all New Product Development (NPD) projects to ensure they are completed within the set timelines.
  • Monitor project progress and help coordinate activities to meet project milestones.
  • Ensure customer deadlines and expectations are met by maintaining clear and timely communication.
  • Assist with the resolution of urgent product-related customer requests.
  • Align activities with Customer Service and Quality Assurance departments to ensure high standards of service and resolution
  • Monitor and manage the transition of products, particularly focusing on discontinuations and conversions, to eliminate excess and obsolete (E&O) inventory.
  • Conduct detailed product cost and margin analysis to ensure equitable cost comparisons.
  • Perform regular SKU clean-ups and updates using Epicor software including streamlining and standardizing part numbers and description creations through the implementation of a consistent matrix.
  • Oversee and maintain the consolidation of SKUs to maintain an organized inventory system
  • Input and manage Engineering Change Requests (ECRs) from initiation to completion.
  • Work closely with engineering and production teams to eliminate delays in SKU creation and modification.
  • Other duties as assigned.
WHAT WE SEEK
  • 3+ years of work experience in a related field
  • Experience with product cost and margin analysis
  • Excellent Project Coordination and time management skills;
  • High proficiency in Microsoft Office Programs (Excel, PowerPoint, Word).
  • Highly analytical and process oriented.
  • Excellent communication and organizational skills.
  • Establish and maintain effective working relationships at every level of the organization.
A plus:
  • Experience in Spa OEM and/or Spa Product Knowledge.
  • Experience with PVC/Injection Molding.
  • Familiarity with ERP system utilization.
  • Experience with any of the following would accelerate on-boarding:
  • residential swimming pool equipment
  • water treatment or filtration
EDUCATION
  • High school diploma or GED, with a combination or related work experience Or Bachelors Degree
WHAT WE OFFER

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
  • 9/80 work week schedule (EVERY OTHER FRIDAY OFF) with subsequent Fridays WFH
  • 2 weeks of paid vacation
  • 11 paid Holidays
  • Free parking for Atlanta Airport for both business and personal travel.
  • Full range of health benefits including medical, dental & vision, short & long-term disability
  • 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
  • Health and wellness programs / gym reimbursement
  • Educational assistance up to $7,000 per year
  • Company sponsored FUN events
  • Generous product discounts


WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry's most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover-Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we're able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.