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Service Advisor

2 months ago

Wakefield, United States W.W. Williams Full time

Service Advisor Opportunity Summary:

As a Service Advisor, you are responsible for supporting technicians and assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.

Job Duties:

  • Communicates with the customer, either by phone or in person, to determine the customer's concerns, problems, or needs - present and future - while maintaining a high degree of professionalism.
  • Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.
  • Liaison between customers and shop personnel to determine work to be performed, quote prices and credit terms with a high degree of accuracy, and obtain customers' authorization to proceed.
  • Stays in close contact with customers during the transaction and documents all communications with the customer including price quotes, authorizations received, payment terms, and special customer requests.
  • Open and close work orders promptly.
  • Verifying equipment's current warranty status with assistance from the warranty department.

Work Experience & Qualifications:

  • 3+ Years' experience with heavy-duty dealership and/or diesel service environment.
  • Strong written and verbal communication skills.
  • Strong customer service skills.
  • Computer and software skills including Microsoft Office Suite.

Employee Rewards & Benefits:

  • 8 Paid Holidays & 1 Paid Wellness Day
  • Paid Time Off
  • Employee Referral Bonus Program
  • Medical, Dental, and Vision Insurance
  • 401k with a Company Match
  • Company Paid Training
  • Growth and Leadership Opportunities

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses, including Power Product Systems, located throughout the U.S. and Mexico. Under the long-standing brand, W.W. Williams Companies comprise one of the nation's largest sales and service providers of industrial power products with an extensive network of 44 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

When you join the Power Product Systems team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, Power Product Systems offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.