Service Manager

2 weeks ago

Tampa, United States Sciens Building Solutions Full time

** Service Manager**

**Job Category****:** Operations **Requisition Number****:** SERVI001467 Showing 1 location **Job Details**

**Description**

**THE POSITION IN A NUTSHELL**

Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

**WHAT YOU'LL BE DOING (and doing well)**

* Manage the service department of assigned Division.

* Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.

* Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.

* Responsible for executing service inspections on time and resolution of system deficiencies.

* Responsible for developing a budget and meeting revenue and gross margin targets.

* Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.

* Responsible for delivering projects within the original budgeted cost.

* Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.

* Responsible for efficient asset management, such as inventory and company service vehicles.

* Responsible for building a high-performance culture to include annual performance reviews and development initiatives.

* Responsible for manpower planning and allocation.

* Responsible in part for customer satisfaction and cash collections.

* Works closely with the sales and installation teams to support the growth and profitability of the Division.

* Responsible for control and calibration of inspection, measuring, and testing equipment.

* Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

**WHAT WE LIKE ABOUT YOU**

* Two to five years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment.

* Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.

* Strong, positive team builder with leadership ability.

* Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and electrical systems.

* Strong understanding of Profit and Loss statements and key financial drivers.

* Ability to attract, develop, grow, and retain a team.

* Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.

* Valid drivers license.

* Must be able to pass a background check and drug screening.

* Able to work independently.

* Excellent organizational, decision-making, and communication skills.

* Proficient in NFPA codes and standards.

* Strong computer skills; pro?cient at Microsoft Of?ce.

* Knowledge of OSHA safety standards.

* NICET Level II.

**WHAT WE'RE BRINGING TO THE TABLE**

* Competitive salary based on qualifications.

* Paid time off plan and holidays.

* 401(k) matching.

* Short term and long-term disability.

* Medical, dental, and vision plans with options.

* Life insurance.

* Company cell phone, laptop, and vehicle.

* Professional career development opportunities.

**Skills**

**Education**

**Experience**

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