Director of Production Operations

Director of Operations – Production (Orlando, FL) Join Team FSSI and Become an Employee-Owner FSSI - Financial Statement Services Inc. has provided pay range: $120,000.00/yr - $150,000.00/yr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. About FSSI Opening its doors over 45 years ago, FSSI is one of the largest providers of document services in the United States. Role Overview We are currently looking for a Director of Operations to oversee our production teams in Orlando, Florida. This position is responsible for providing leadership and inspiration to production departments tasked with producing and delivering high‑quality, timely, and accurate physical documents for our clients. This includes both direct and indirect support activities necessary to efficiently and cost‑effectively achieve the organization’s objective of surpassing client expectations. Why You'll Love This Role Demonstrate your leadership skills with team members. Oversee Digital Print Services, Automated Mailing and Custom Inserting, Warehouse, and Facilities departments. Collaborate with Senior Management to assess new business opportunities and measure the effectiveness and impact of ongoing initiatives. Foster a culture of continuous process improvement and accountability. Your Essential Duties Lead all Orlando Production and Production Support teams to ensure we produce and deliver accurate, high‑quality work on time. Focus on running a safe, efficient, and well‑trained production environment by guiding department leaders, setting clear expectations, and ensuring employees understand their jobs, standards, and company policies. Review performance using key metrics, support continuous improvement efforts, and help solve operational challenges. Work closely with Senior Management to evaluate new business opportunities, update operational policies, and represent the company during client visits. Assist in managing budgets, oversee major purchases, and ensure we consistently meet our on‑time SLA and quality goals. Set a positive example, promote our Core Values, and help employees grow in their roles. Requirements What You Bring: Bachelor’s degree preferred. Minimum of 10 years of management experience. Minimum of 5 years of experience overseeing multiple production/manufacturing‑related departments. Excellent understanding of workflow automation and quality control. Exceptional written and verbal communication skills, strong interpersonal abilities, organizational acumen, keen attention to detail, and proven effectiveness in executing projects. Advanced technical expertise in production operations and workflow management with the ability to convert raw production data into meaningful KPIs. Embodies a strong customer service philosophy, works both independently and collaboratively, adapts well to change, and consistently upholds a high level of confidentiality when working with employees at all levels. Benefits Why Join Us? Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you become an employee‑owner, sharing in the success and shaping the future of the company. Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in‑person and virtual Care Partners whose mission is the health and happiness of our employees and their families. Industry Leadership: FSSI is a leader in document services, specializing in print, mail, electronic delivery, marketing, and compliance solutions. Benefits include: 401(k) & Roth + Employee Stock Ownership Plan. Medical, Dental, Vision & Life Insurance. Paid holidays, vacation, and sick leave. Employee Assistance & Care Programs. Additional perks & employee award programs. Hiring Pay Range (annual salary) $120,000 – $150,000 per year. Other Job Information Seniority Level: Director Employment Type: Full‑time Job Function: Management Ready to grow with us? Apply today #J-18808-Ljbffr