Director of Production Operations

Join Team FSSI and Become an Employee-Owner

Who We Are:

Opening its doors over 45 years ago, FSSI is one of the largest providers of document services in the United States. We are currently looking for a Director of Operations to oversee our production teams in Orlando, Florida. This position is responsible for providing leadership and inspiration to production departments tasked with producing and delivering high-quality, timely, and accurate physical documents for our clients. This includes both direct and indirect support activities necessary to efficiently and cost-effectively achieve the organization’s objective of surpassing client expectations. We are looking for someone with hands-on leadership experience in a production or manufacturing setting, skilled in managing workflows, coaching teams, optimizing processes, and driving performance in a demanding, deadline-driven environment.

Why You’ll Love This Role:

• Demonstrate your leadership skills with team members. Overseeing Digital Print Services, Automated Mailing and Custom Inserting, Warehouse and Facilities departments.
• Collaborate with Senior Management to assess new business opportunities and measure the effectiveness and impact of ongoing initiatives.
• Foster a culture of continuous process improvement and accountability.

Your Essential Duties:

• Lead all Orlando Production and Production Support teams to ensure we produce and deliver accurate, high-quality work on time.
• Focus on running a safe, efficient, and well-trained production environment by guiding department leaders, setting clear expectations, and making sure employees understand their jobs, standards, and company policies.
• Review performance using key metrics, support continuous improvement efforts, and help solve operational challenges.
• Work closely with Senior Management to evaluate new business opportunities, update operational policies, and represent the company during client visits.
• Assist in managing budgets, oversee major purchases, and ensure we consistently meet our on-time SLA and quality goals.
• Above all, set a positive example, promotes our Core Values, and help employees grow in their roles.

Requirements

What You Bring:

• Bachelor’s degree preferred.
• Minimum of 10 years of management experience.
• Minimum of 5 years of experience overseeing multiple production/manufacturing related departments.
• Excellent understanding of workflow automation and Quality control.
• Possesses excellent written and verbal communication skills, strong interpersonal abilities, organizational acumen, keen attention to detail, and proven effectiveness in executing projects.
• Demonstrates advanced technical expertise in production operations and workflow management with the ability to convert raw production data into meaningful KPIs.
• Embodies a strong customer service philosophy, works both independently and collaboratively, adapts well to change, and consistently upholds a high level of confidentiality when working with employees at all levels.

The description above is a summary of the highlights of the role, a full job description will be provided.

Benefits

Why Join Us?

• Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
• Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.
• Industry Leadership: FSSI is a leader in document services, specializing in print, mail, electronic delivery, marketing, and compliance solutions.

Benefits include:

• 401(k) & Roth + Employee Stock Ownership Plan
• Medical, Dental, Vision & Life Insurance
• Paid holidays, vacation, and sick leave
• Employee Assistance & Care Programs
• Additional perks & employee award programs

Hiring Pay Range (annual salary): $120,000 - $150,000

Ready to grow with us? Apply today

Get to Know Us