IT Trainer/Content Developer

3 weeks ago

Atlanta, United States Cook Systems Full time
Launch Your Career with Cook Systems

Ready to elevate your career? Cook Systems, a certified veteran-owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.

Our core values—integrity, investment, and innovation—drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work-life balance and personal growth. Our cutting-edge IT consulting partners and FastTrack talent program are designed to help you excel.

Join our forward-thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins

Job Responsibilities:

Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
Ensures training environments and data are ready prior to training classes.
Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
Provides an engaging, interactive, and positive learning experience to learners.
Maintains professionalism and order within the classroom to complete course objectives.
Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
Ensures travel expenses, taxes, and forms are correct on billing statements, etc.
Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
Reviews and updates training materials and documentation.
Produces effective training content suitable to course audience. Publishes course materials as needed.
Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.

Job Requirements:

Microsoft Office and Office 365 applications – 5 years
BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience
4 years experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.
Excellent verbal and written English language communication, presentation, and teaching skill
Work experience in developing role-based end user training content for IT applications/systems
2 years Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts
2 years experience in Adobe Captivate
Articulate 360/Storyline – desired
Work experience with maintaining training records within an LMS
Oracle LMS/Workday LMS - Nice to have

Additional Details

Workplace Setting: Onsite

Job Type: Contract

Seniority Level: Mid Senior Level

Job Function: Information Technology

Why Work with Us

At Cook Systems, we prioritize our employees' well-being and future with a comprehensive benefits package. Full-time employees enjoy benefits starting the first of the month following their start date. Our benefits include:

Blue Cross Blue Shield Medical, Dental, and Vision Insurance: Choose from two medical plan options and benefit from the extensive BCBS network, ensuring quality healthcare for you and your family.
Life, Critical Illness, and Accident Insurance through Unum: Financial security and peace of mind for you and your loved ones.
Flexible Spending Account (FSA) through Navia: Manage healthcare and daycare expenses with tax-advantaged options.
Health Gap Insurance through Sunlife: Additional coverage to bridge any financial gaps in your healthcare needs.
401(k) Plan with Company Match through The Standard: Plan for a secure financial future with our company match, available after six months of service.

By joining Cook Systems, you'll become part of a supportive and innovative community where your contributions are highly valued. We look forward to welcoming you to our team

#IND1 #LI-CS1

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