IT Trainer/ Instructional Designer

Our government client is looking for an experienced IT Trainer/ Instructional Designer on a hybrid 6+ months renewable contract opportunity in Atlanta, GA.

Position: IT Trainer/ Instructional Designer

Job Summary

The job will be to deliver IT training to agency staff (adult learners) on custom agency IT developed and Commercial-Off-The-Shelf (COTS) applications. The agency will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with agency users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within agency Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and agency IT products. Candidate will collaborate/develop relationships with agency business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.

The agency highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.

Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.

Candidate will be working as a team member within the IT organization of agency and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Core Competencies

• Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
• Content Development: Produces high quality training content quickly with minimal rework.
• Communication: Routinely and effectively communicates with agency learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
• Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a “can-do” or “team player” attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
• Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet agency business needs, offer the complete course catalog, and schedule classes equitably across Districts.
• Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving agency IT goals/objectives.
• Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
• Travel: Able and flexible in travelling to conduct scheduled on-site training.

Responsibilities:

• Adheres to the priorities, procedures, objectives, and guidance of their agency Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of agency IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
• Provides an engaging, interactive, and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
• Reviews and updates training materials and documentation.
• Produces effective training content suitable to course audience. Publishes course materials as needed.
• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

Required/Desired Experience:

• 5 years of Microsoft Office and Office 365 applications Required
• 4 years of BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience Required
• 4 years of Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support Required
• 5 years of Excellent verbal and written English language communication, presentation, and teaching skills Required
• 1 year of Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes Required
• 4 years of Work experience in developing role-based end user training content for IT applications/systems Highly desired
• 2 years of Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts Highly desired
• 2 years of Adobe Captivate Highly desired
• 2 years of TechSmith Camtasia Highly desired
• 2 years of Articulate 360/Storyline Highly desired
• 1 year of Microsoft Teams Highly desired
• 1 year of Work experience with maintaining training records within an LMS Highly desired
• Oracle LMS/Workday LMS Nice to have
• Familiarity with ServiceNow Nice to have

About Vector

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability, and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

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