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Customer Service Representative

2 months ago

Cartersville, United States P.E.A.C.H. Teams Full time

Absolute Plumbing Company is seeking for a highly motivated and experienced Customer Service Representative. If you are a customer-focused individual with a passion for providing exceptional service, we would love to hear from you. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving complaints, and providing information about our products and services.

  • Handle inbound and outbound customer calls with professionalism and empathy
  • Assist customers with product selection, ordering, and troubleshooting
  • Resolve customer complaints and provide appropriate solutions
  • Ensure customer satisfaction and maintain a high level of service
  • Collaborate with other teams to address customer issues and provide timely resolutions

Requirements

  • Previous experience in a customer service role
  • Excellent communication and problem-solving skills
  • Ability to multitask and handle high call volumes
  • Strong attention to detail and accuracy
  • Proficiency in using customer service software and tools
  • Proficiency with Service Titan Software
  • High school diploma or equivalent

Benefits

Compensation: $16/hourly

Bonuses and Incentives all year round

Health Care Plan

    • Dental insurance
    • Health insurance
    • Vision insurance
    • 40 hours weekly
    • Paid time off