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Patient Care Tech

1 month ago

Fairfax, United States Inova Health System Full time

Inova Health System is seeking a Patient Care Tech for a job in Fairfax, Virginia.

Job Description & Requirements
  • Specialty: Patient Care Tech
  • Discipline: Allied Health Professional
  • Start Date: 08/05/2024
  • Duration: Ongoing
  • Shift: days
  • Employment Type: Staff


The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.

Job Responsibilities
Expresses sincere concern and empathy when dealing with customer complaints.
- Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
- Identifies and communicates payroll authorization and referral requirements to patients.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
- Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
- May perform additional duties as assigned.

Additional Requirements

Experience - 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience.
Education - High School diploma or equivalent

Inova Job ID #659424. Posted job title: patient access associate 2- primary care (merrifield)