Cook Systems | Change Enablement

4 days ago


memphis, United States Cook Systems Full time

COOK SYSTEMS has an immediate need for a Change Enablement Analyst


Job Description:

The Change Enablement team assists with change efforts across a variety of technologies for collaboration, event management, CRM, finance, BI, and infrastructure. Ideal candidate for this role has broad experience working in an IT division and has successfully implemented a change enablement/change management plan to integrate a new/updated technology or process.

The analyst should be able to build enthusiasm and minimize resistance during pre-implementation activities, design appropriate training and change activities, and re-enforce best practices during post-implementation monitoring.

Duties:

Create an end-to-end plan to integrate new technology coordinating between business stakeholders and IT partners

Analyze (or re-engineer) business and technology processes clearly and comprehensively

Define and evaluate change effectiveness against measurable objectives through all phases of the project

Demonstrate experience with one or more documentation tools to create high quality knowledge base articles/technical documentation with consistent formatting

Leverage multiple communication channels targeted to various audience sizes and technical backgrounds. – sample required

Create training for self-service and in-person/virtual modes of learning using digital authoring tools (DAS, Articulate Rise, and/or video)

Experience in an agile environment (Recommended, not required)

Experience with Microsoft 365 (Teams, SharePoint, Office) – Recommended, not required

Demonstrate experience with one or more digital/e-learning authoring tools (Articulate 360, Camtasia, Adobe Creative Cloud, etc.) – sample required


e/o/e



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