Regional Service Manager East Region

2 weeks ago

Rosemont, United States CONSOLIDATED WATER GROUP, LLC Full time
Role Overview: At Zip Water North America, we are an emerging force in the multi-function tap industry, dedicated to delivering not only high-quality products but also unparalleled service. As we scale, we seek dynamic, hands-on professionals to help us enhance our service operations and exceed customer expectations.

As a Regional Service Manager for Zip Water North America, you will play a critical role in elevating our service standards and operational effectiveness across your designated region, which includes the Northeast, Mid-Atlantic, and Southeast areas. Your primary focus will be on driving exceptional service experiences, expanding our market presence to increase aftermarket sales for installation and maintenance plans, and ensuring that our service teams are performing at their highest level. This role demands a dynamic leader with a strong background in service management, a commitment to excellence, and a passion for leading teams to deliver unparalleled customer satisfaction.

Specific Job Function:

Team Leadership and Development:
  • Lead, mentor, and develop a team of Zip Territory Service Managers/Technicians within your region to achieve key performance metrics related to installation and performance care plans.
  • Oversee and enhance the technical training programs for distributors, resellers, and service providers, ensuring they are well-versed in product knowledge and service protocols.
  • Collaborate with National Service Coordinator and Zip Australia on training materials to ensure alignment with the latest product information and service standards.
  • Coach your team in proficiency in installations, service visits, and handling warranty service requests.
Service and Operational Excellence:
  • Drive regional growth by implementing and optimizing installation and aftercare plans.
  • Manage the expansion of service platforms, including Territory Service Manager/Technician roles and third-party partnerships, to support Zip's growth objectives.
  • Develop strategies for continuous improvement in service delivery and customer satisfaction.
Customer Relationship Management:
  • Build and maintain strong relationships with service providers and customers to ensure compliance, quality, and trust.
  • Utilize Salesforce CRM to track and manage customer interactions, service calls, and performance metrics.
Service Expectations and Standards:
  • Set and monitor regional service goals tied to revenue generation, service excellence, and customer satisfaction.
  • Ensure all team members adhere to Zip's uniform and PPE standards, maintaining a professional appearance and presentation.
  • Oversee the stocking and maintenance of service vehicles, ensuring they are equipped to meet service demands and comply with Zip's brand requirements.
  • Lead by example in meetings and training sessions, fostering a culture of continuous learning and improvement.
Qualifications:
  • Associates degree or equivalent years of experience.
  • 3 - 5 years' experience in the appliance, coffee machine or HVAC industries would be highly regarded. Drinking water treatment or dispensing related industry beneficial.
  • Previous people management experience a must.
  • Ability to travel 50%
  • A regionally recognized appliance repair or trade certification such as; Institute of Appliance Service Technicians (ioAST) certification, and/or National Appliance Service Technician Certification (NASTeC), and/or a Diploma in Heating, Air Conditioning, and Refrigeration, and/or a certification in Electrical Construction and Maintenance is preferred;
  • Quantifiable field service experience with excellent presentation, communication, customer relationship skills, and classroom instructor or trainer experience and skills.
  • Exceptional planning and time management skills, training facilitator and the ability to work unsupervised.
  • Ability to use Microsoft Office, Word, Excel and to learn other systems such as Salesforce CRM.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Customer Focus Accountable Resourcefulness

Organizational/Planning Team Player Analytical

Troubleshooting Initiative Adaptable

Integrity Detail Oriented Decision Making

  • Regional Service Manager Central Region

    2 weeks ago

    Rosemont, United States Culligan Full time

    Role Overview: At Zip Water North America, we are an emerging force in the multi-function tap industry, dedicated to delivering not only high-quality products but also unparalleled service. As we scale, we seek dynamic, hands-on professionals to help us enhance our service operations and exceed customer expectations. As a Regional Service Manager for Zip...

  • Regional Service Manager Central Region

    3 weeks ago

    Rosemont, United States Culligan Full time

    Role Overview: At Zip Water North America, we are an emerging force in the multi-function tap industry, dedicated to delivering not only high-quality products but also unparalleled service. As we scale, we seek dynamic, hands-on professionals to help us enhance our service operations and exceed customer expectations. As a Regional Service Manager for Zip...

  • Regional Service Manager

    6 days ago

    Rosemont, United States Kristy Cuthbert Recruitment Full time

    Role Overview: At Zip Water North America, we are an emerging force in the multi-function tap industry, dedicated to delivering not only high-quality products but also unparalleled service. As we scale, we seek dynamic, hands-on professionals to help us enhance our service operations and exceed customer expectations.Location - this is a hybrid role located...

  • Regional Service Manager

    5 days ago

    Rosemont, United States Zip Water North America Full time

    Role Overview: At Zip Water North America, we are an emerging force in the multi-function tap industry, dedicated to delivering not only high-quality products but also unparalleled service. As we scale, we seek dynamic, hands-on professionals to help us enhance our service operations and exceed customer expectations.As a Regional Service Manager for Zip...

  • Regional Controller

    2 months ago

    Rosemont, United States Creative Financial Staffing Full time

    Regional Controller$130,000 to $150,000 Why Work Here: Potential for very large bonus Constantly growing business through acquisitions Moving into new, large office space Strong Executive leadership offering immense training Great workplace culture Responsibilities The Regional Controller keeps the CFO informed of the company's performance and...

  • CDL-A Regional Truck Driver

    1 month ago

    Rosemont, United States Redeemed Logistics Full time

    Job description Regional CDLA Truck Driver Summary Become a part of the Redeemed Logistics family as a Regional CDLA Truck Driver and experience the optimal balance between a fulfilling driving career and the essential home time you deserve. Our routes are carefully planned to ensure a harmonious worklife balance allowing you to spend 5 days on the road...

  • Associate Product Manager

    4 weeks ago

    Rosemont, United States Culligan Full time

    Responsibilities: Product Line Management Own the lifecycle of assigned product offerings - including scope, design, implementation, and support. Drive product adoption and own metrics/dashboards, cost-outs, and pricing to maintain health of product line and profitability. Act as a liaison between engineering, sourcing, regulatory, operations and various...

  • Associate Product Manager

    1 month ago

    Rosemont, United States Culligan International Company Full time

    Job DescriptionJob DescriptionThe Associate Product Manager is responsible for supporting both strategic and tactical activities for the residential and commercial product portfolios to maximize sales revenues, market share, and profit margins.  This position will be responsible for supporting current product line management activities and will also help to...

  • Trade Marketing Manager

    2 weeks ago

    Rosemont, United States HARIBO of America, Inc. Full time

    HARIBO is hiring a Trade Marketing Manager to join our team of Trade Marketing Managers, to support our marketing and sales functions as we continue to grow the HARIBO of America business. Reporting up to the Director of Trade Marketing, this role acts as a liaison between Sales, Marketing, and other internal cross-functional collaboration with finance,...

  • Marketing Manager

    2 weeks ago

    Rosemont, United States HARIBO of America Full time

    HARIBO is hiring a Trade Marketing Manager to join our team of Trade Marketing Managers, to support our marketing and sales functions as we continue to grow the HARIBO of America business. Reporting up to the Director of Trade Marketing, this role acts as a liaison between Sales, Marketing, and other internal cross-functional collaboration with finance,...

  • Financial Leadership Position

    4 weeks ago

    Rosemont, California, United States Brilliant Staffing Full time

    Job Title:Regional ControllerAbout the Role:The Regional Controller will provide strategic guidance and direction to the accounting and finance teams within the Operating Units. This role requires a strong leader who can work closely with Operating Unit Presidents on financial and project analysis, offering expert insights to drive performance.Key...

  • RN - Hospice House - PRN

    6 months ago

    Rosemont, United States Hutchinson Regional Healthcare Systems Full time

    Assumes the responsibility for development, implementation, and management of the patient’s plan of care. Collaborates with physician and other ordered disciplines as indicated to maximize patient outcomes.Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.GENERAL...

  • Trade Marketing Manager

    4 weeks ago

    Rosemont, United States HARIBO Full time

    HARIBO is hiring a Trade Marketing Manager to join our team of Trade Marketing Managers, to support our marketing and sales functions as we continue to grow the HARIBO of America business. Reporting up to the Director of Trade Marketing, this role acts as a liaison between Sales, Marketing, and other internal cross-functional collaboration with finance,...

  • Trade Marketing Manager

    4 weeks ago

    Rosemont, United States HARIBO Full time

    HARIBO is hiring a Trade Marketing Manager to join our team of Trade Marketing Managers, to support our marketing and sales functions as we continue to grow the HARIBO of America business. Reporting up to the Director of Trade Marketing, this role acts as a liaison between Sales, Marketing, and other internal cross-functional collaboration with finance,...

  • Business Development Manager

    4 weeks ago

    Rosemont, United States PeopleShare Inc Full time

    Immediate Need Direct Hire Business Development Manager Air Cargo PeopleShare has partnered with a fintech focused entity serving the air cargo industry. Headquartered in Chicago but with a global presence. This is an opportunity for a seasoned sales professional to take their career to the next level Qualified candidates only! Please call Shaun @...

  • Manager, Global Consumer Insights

    4 weeks ago

    Rosemont, United States Culligan Full time

    Job Description:We are seeking a talented and driven Global Consumer Insights Manager to join our dynamic team. Reporting directly to the Global Consumer Insights Director, the candidate will collaborate with cross-functional teams and market research providers to generate actionable insights that drive strategic decision-making. The candidate will be...

  • Project Accountant

    4 months ago

    Rosemont, United States Conor Commercial Real Estate Full time

    DescriptionConor Commercial Real Estate has an opening for a Project Accountant to provide accurate real estate accounting services for internal and external clients. The Project Accountant will report to the company’s Controller and will assist in all phases of accounting including, but not limited to, financial reporting, analysis, budgeting, general...

  • Senior Civil Engineer Project Manager

    2 hours ago

    Rosemont, United States Mackie Consultants, LLC Full time

    Mackie Consultants, LLC, a leading consultant in Civil Engineering and Land Surveying located in Rosemont, IL, has an immediate opening for a Senior Civil Design Engineer to join our growing team. Selected candidate should possess knowledge of site grading, stormwater management, sanitary sewer design, water supply systems and roadway design for private and...

  • Senior Digital Marketing Manager

    3 months ago

    Rosemont, United States Feldco Full time

    Senior Marketing Manager   Please Be Advised: This role is 100% on site and is located in Rosemont, IL. It is not available on a remote/hybrid basis.   About Feldco: Established almost 50 years ago, Feldco has always aimed to provide homeowners with the best value and experience in their home improvement projects. Known for our replacement windows,...

  • Trends and Cultural Intelligence Manager

    1 month ago

    Rosemont, United States Dairy Management Inc. Full time

    Description People. Planet. Community.Dairy's journey starts on the farm, and the road we travel demonstrates our unwavering commitment to sustainable nutrition, as our farmers provide lasting and meaningful nourishment to people, the planet and our communities, both urban and rural. We are a nonprofit organization located in the greater Chicagoland area and...