Staff Program Manager, Risk Management

Staff Program Manager, Risk Management At BILL, we empower businesses to make smarter decisions and take control of their operations by replacing outdated financial processes with innovative tools. As a Staff Program Manager, Risk Management, you will partner with the SVP of Risk Management and drive organizational alignment, operational excellence, and compelling storytelling across a cross‑functional team that includes Fraud, Credit, Data Science, and Portfolio Operations. Responsibilities Partner with the SVP and Risk Leadership Team to define and drive organization‑wide priorities, OKRs, and success metrics. Lead and optimize operating rhythms, including staff meetings, quarterly business reviews, and cross‑functional initiatives. Manage and execute complex, multi‑stakeholder programs spanning Risk, Product, Finance, and Data. Anticipate organizational needs, remove roadblocks, and ensure teams remain aligned on goals and outcomes. Design and implement scalable systems for planning, execution, and performance tracking. Act as a thought partner to the SVP, surfacing insights, risks, and opportunities to improve team health and efficiency. Oversee internal initiatives such as talent planning, budget tracking, financial planning, talent allocation, and process improvement. Establish and maintain a talent management framework to support the growth and development of the team. Nurture team culture by establishing rituals, running strategic town halls, and organizing offsites that align with team and business objectives. Coordinate communications and alignment across Risk pillars, ensuring clarity from leaders to individual contributors. Develop and deliver compelling internal communications, presentations, and dashboards that showcase team impact and reinforce a unified Risk brand and culture. Provide support to the SVP, including managing the executive’s calendar and event management. Qualifications 10+ years of experience in program management, operations, or communications—ideally within fintech, SaaS, or technology organizations. Proven success as a Chief of Staff, Marketing Leader, or Internal Communications Lead supporting senior executives. Exceptional communication skills with the ability to translate complex concepts into clear, actionable narratives. Strategic thinking paired with strong analytical and organizational skills; comfortable balancing detail with big‑picture perspective. Collaborative, low‑ego approach with a track record of building trust and driving work forward across teams. Demonstrated ability to thrive in an ambiguous and fast‑paced environment with a focus on operational efficiencies and process improvements. Experience with tools such as Asana, Notion, Google Workspace, and Slack. Familiarity with risk or data systems is a plus. What’s in it for you? Competitive salary: San Jose $131,000 – $164,300 USD; Draper $111,400 – $139,700 USD. Contributory medical, dental, vision, life, and disability insurance. 401(k) retirement plan. Flexible spending & health savings account. Paid holidays, paid time off, and other company benefits. Employee stock purchase program with employee discounts. Wellness & fitness initiatives. Employee assistance program (EAP). Recognition and referral programs. 11+ observed holidays and wellness days. BILL is an Equal Opportunity Employer. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants. #J-18808-Ljbffr