Customer Support Agent
7 days ago
About Us:
At Headway, we're thrilled to announce that we are expanding our team and looking to hire new talents When you become part of our team, you become part of a close-knit family that supports and uplifts each other every step of the way. Whether you're starting at the entry-level or taking on a leadership role, we are committed to providing you with the resources and opportunities to grow and flourish in your position.
We are seeking a Customer Support Agent to deliver exceptional assistance to our valued customers. In this role, you will handle inquiries, resolve issues, and ensure that our customers have a seamless experience. Your positive attitude and problem-solving skills will be instrumental in delivering a high level of service.
Responsibilities:
• Respond promptly to customer inquiries through various channels, including phone, email, and live chat.
• Provide information about our products, services, and policies to assist customers effectively.
• Enact prompt and effective solutions to customers' issues and concerns.
• Accurately document customer interactions and maintain records in our support system.
• Collaborate with team members and other departments to ensure comprehensive customer support.
• Stay informed about product updates, features, and company policies to provide accurate information.
• Strive to meet or exceed key performance indicators (KPIs) like response time and customer satisfaction ratings.
Requirements:
• Previous experience in customer service or support is preferred but not required.
• Strong communication skills, both verbal and written.
• Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
• Proficiency in using computer systems, software, and tools (experience with CRM systems is a plus).
• An empathetic and patient approach to customer interactions.
• A team-oriented mindset with a willingness to learn and grow.
Perks:
• Opportunities for professional development and career advancement.
• A positive and inclusive work culture that values your contributions.
• Employee recognition programs to celebrate achievements.
• Regular team-building activities and fun events.
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