Service Manager

4 weeks ago


Troy, United States Fusion Cell Full time

Seeking Senior Military Leaders

Service Manager - Pawtucket, RI Seeking a Fire Service Manager (Protection Advanced Services) to directly manage our customer facing Fire Protection Advanced Services team, which consists of alarm, monitoring, and/or sprinkler suppression systems. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective skilled technicians; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service technicians, to assist in the pick-up and delivery of products or assisting on service test and inspection or repair calls; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required Valid driver's license Bachelor's Degree (MBA Preferred) Management experience Profit and Loss (P&L) Experience Recent Military Experience (SNCO/JMOs)

Preferred Experience in Fire Protection Alarm, Sprinkler or Pre-Engineered system Availability to start within two weeks after offer made/accepted

Compensation and Benefits: Competitive Pay 401(k)/Profit Sharing/Employee Stock Ownership Program Disability and Life Insurance Packages Paid Time Off and Holidays Career Advancement Opportunities Comprehensive and competitive medical, dental and vision benefits.

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