Murray Resources | Technical Product Support Representative | houston, tx

1 month ago

houston, United States Murray Resources Full time

A global leader in electronic solutions is seeking a Technical Product Support Specialist to provide exceptional customer support and troubleshoot product-related issues. The ideal candidate is analytical, organized, and skilled in effective communication. Communicating professionally, the new team member will enhance customer satisfaction by resolving technical inquiries and ensuring a positive user experience while maintaining detailed documentation and collaborating with the Sales Services Team.


Salary + Additional Benefits:

  • $23-$25/hr
  • Medical, Dental, Vision Insurance
  • Flexible Spending Account (FSA)
  • Tuition Assistance
  • 401K - company match
  • Wellness Plan
  • Flexible Schedule


Location: North Houston, TX

Type of Position: Direct Hire


Responsibilities:

  • Achieve expert working knowledge of the products. Be the first stop point for troubleshooting and must know how to use the products (don't worry - will train you).
  • Troubleshoot reported problems and get a full understanding of what the customer is asking for and why.
  • Identify and document the reason the customer contacted and advise on any forming trends that may impact the larger customer base.
  • Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s).
  • Identify process improvements and other product features to reduce the number of customer inquiries.
  • Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels
  • Just be awesome and flexible.


Requirements:

  • Minimum of 2 years working in a Product Support or Customer Service role
  • Not afraid of taking an unhappy customer and turning them into a happy one
  • Strong analytical and critical thinking skills
  • Able to work independently or in a team
  • Strong organizational skills
  • Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups
  • Ability to learn new products, concepts, and eagerness to explore new technology
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively
  • Excellent communication skills, both written and verbal
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Attention to detail and accuracy in all work tasks


Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

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