Current jobs related to Contact Center Sales and Service Representative-Bilingual - Norman - Arvest Bank Operations, Inc.
-
Sales Representative
4 weeks ago
Norman, Oklahoma, United States BURLY BOTANICALS, LLC Full timeJob SummaryBurly Botanicals, LLC is seeking a highly motivated and experienced Sales Representative to join our team. As a Sales Representative, you will be responsible for selling our superior products to dispensaries in Oklahoma.Key Responsibilities:Prospect and generate new commercial business for our line of products.Perform cold-calls in the field to...
-
Customer Service Representative
2 weeks ago
Norman, Oklahoma, United States Advanced Call Center Technologies Full timeCustomer Service Representative Job DescriptionAt Advanced Call Center Technologies, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the voice of our company, providing exceptional service to our customers through positive interactions.Key...
-
Customer Service Representative
2 weeks ago
Norman, Oklahoma, United States Advanced Call Center Technologies, LLC. Full timeCustomer Service Representative Job DescriptionAt Advanced Call Center Technologies, LLC., we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the voice of our company, providing exceptional service to our customers through positive interactions.Key...
-
Customer Service Representative
4 days ago
Norman, Oklahoma, United States Advanced Call Center Technologies Full timeCustomer Service RepresentativeAt Advanced Call Center Technologies, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Respond to...
-
Customer Service Sales Representative
2 days ago
Norman, United States CarMax Full time7213 - Norman - 2351 Interstate Drive, Norman, Oklahoma, 73069CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...
-
Customer Service Representative
1 month ago
Norman, United States Advanced Call Center Technologies Full timeTuesday, September 24, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive...
-
Customer Service Representative
1 week ago
Norman, Oklahoma, United States Integrated Power Services Full timeJob DescriptionIntegrated Power Services (IPS) is seeking a skilled Customer Service Representative to join our team in Norman. As a key member of our service center, you will be responsible for providing exceptional customer service, managing contracts, and addressing various production, delivery, quality, and scheduling concerns for both the service center...
-
Customer Service Representative
2 weeks ago
Norman, Oklahoma, United States Integrated Power Services Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our Norman team at Integrated Power Services. As a key member of our service center, you will be responsible for providing exceptional customer service, managing contracts, and addressing various production, delivery, quality, and scheduling concerns for both the service center and...
-
Business Development Representative
2 weeks ago
Norman, Oklahoma, United States SERVPRO of Downtown Oklahoma City, Midtown Full timeJob OverviewSERVPRO of Downtown Oklahoma City, Midtown is seeking a highly motivated and results-driven Sales and Marketing Representative to join our team. As a key member of our sales team, you will be responsible for promoting and selling our franchise services in assigned territories, resulting in meeting or exceeding assigned sales goals.Key...
-
Sales Representative
4 weeks ago
Norman, Oklahoma, United States Bronson Kinkade Consulting Full timeUnlock Your Sales PotentialAre you a driven individual seeking a challenging and rewarding sales opportunity? Bronson Kinkade Consulting is seeking a Sales Representative to join our team and help us deliver exceptional financial products to our clients.Key Responsibilities:Build and maintain strong relationships with clients through effective communication...
-
Customer Service Representative
7 days ago
Norman, Oklahoma, United States Jonathan Quiñónez Insurance Agency Full timeJob Title: Customer Service RepresentativeAbout Us:Jonathan Quiñónez Insurance Agency is a customer-focused insurance agency dedicated to delivering excellent service and creating long-lasting relationships with our clients. Our mission is to provide exceptional insurance solutions while supporting our clients in protecting what matters most.Job...
-
Customer Service Representative
2 weeks ago
Norman, United States Integrated Power Services Full timeDescription IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering...
-
Customer Service Representative
3 days ago
Norman, Oklahoma, United States Jonathan Quiñónez Insurance Agency Full timeJob DescriptionWe are seeking a highly skilled and organized Concierge/Receptionist to join our team at Jonathan Quiñónez Insurance Agency.The ideal candidate will be responsible for managing client interactions, scheduling appointments, and supporting our sales team.Key Responsibilities:Answer client calls and respond to their needs in a timely and...
-
Customer Service Representative
4 weeks ago
Norman, Oklahoma, United States First Fidelity Bank Full timeJob SummaryWe are seeking a highly skilled Customer Resolution Specialist to join our team at First Fidelity Bank. As a key member of our Contact Center, you will provide exceptional service to our clients through various communication channels, including telephone and online chat. Your primary responsibility will be to develop and maintain strong client...
-
Sales Representative
2 weeks ago
Norman, Oklahoma, United States Summit Business Group Full timeDirect Sales Representative OpportunitySummit Business Group is seeking a highly motivated and results-driven Direct Sales Representative to join our team. As a key member of our sales team, you will be responsible for forging lasting relationships with business owners and key stakeholders, understanding their needs, and presenting tailored insurance...
-
Healthcare Sales Representative
1 month ago
Norman, Oklahoma, United States Aveanna Full timeJob Title: Healthcare Sales RepresentativeJoin Aveanna Healthcare as a Healthcare Sales Representative and play a vital role in driving revenue growth and working with location management to ensure profitability.Key Responsibilities:Market Medical Solutions to existing and potential referral sources to achieve established revenue targets assigned on a...
-
Sales Representative
2 weeks ago
Norman, Oklahoma, United States Palm Beach Tan Full timeAbout UsPalm Beach Tan is a dynamic and growing company seeking highly motivated individuals to join our team as Sales Associates.Job SummaryWe are looking for upbeat, personable, and sales-driven individuals to accurately represent our brand, provide our clients with exceptional customer service, and cultivate long-term customer...
-
Sales Representative
2 weeks ago
Norman, Oklahoma, United States Expert Seekers Training Full timeJob OverviewExpert Seekers Training is seeking a highly motivated and results-driven Outside Sales Representative to join our exclusive sales team. As a key member of our team, you will play a critical role in driving sales growth and contributing to our company's success.Key ResponsibilitiesCollaborate closely with mentors and operate as part of a cohesive...
-
Commercial Sales Account Manager
3 weeks ago
Norman, Oklahoma, United States Institute of Inspection , Cleaning and Restoration Certification Full timeJob SummaryPromote and sell franchise services in assigned territory, resulting in meeting or exceeding assigned sales goals.Key ResponsibilitiesMeet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned commercial contact lists, participating in professional associations, providing...
-
Customer Service Representative
3 days ago
Norman, Oklahoma, United States First Fidelity Bank Full timeJob DetailsJob Location: OK Norman Downtown - Norman, OKJob Category: Customer ServiceDescriptionWe are seeking a highly skilled Customer Resolution Specialist to join our team at First Fidelity Bank. As a key member of our Contact Center, you will be responsible for providing exceptional service to our clients through various communication channels.Key...
Contact Center Sales and Service Representative-Bilingual
2 months ago
Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.
Incumbent must be Bilingual English/Spanish. An offer of employment for this requisition is contingent upon successfully passing a language proficiency test.
Position is located at 225 E Eufaula, Norman, OK 73069
External hires can work remotely after the initial 120 day training period with sufficient performance.
Internal candidates may be able to work remotely from day one in position.
Remote associates can be located anywhere in the Arvest footprint. (AR,KS,MO,OK)
Position requires flexibility Monday through Friday 7:00 am to 8:00 pm and Saturdays 8:00 am to 5:00 pm.
The story of Arvest is one of commitment started by our founders in 1961, with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers first as we continue to fulfill our mission - people helping people find financial solutions for life.
Job Title: Contact Center Sales and Service Representative
The Contact Center Sales and Service Representative serves as our customers' first point of contact, answering calls, providing information, and solving problems. The associates are expected to engage with the customers and uphold the Arvest standard of customer service in this fast-paced call center environment. A friendly, helpful, and genuinely engaged Representative will identify customers' needs, clarify information, research each issue, provide solutions and/or alternatives and seize opportunities to cross-sell banking products when they arise. In this position, you must be well organized, have strong communication skills, and be comfortable working in multiple software systems simultaneously while speaking with our customers. You must also feel comfortable determining which additional products and services may benefit the customer and begin a conversation by introducing the product benefits directly to the customer. After paid training, you will work independently and as part of a team to meet personal and team goals.
What You Will Do at Arvest: (Other duties may be assigned.)
• Provide exceptional internal and external customer service by displaying sincerity, outgoingness, and friendliness, including answering phones promptly, consistently exhibiting courtesy, competency, and concern while responding promptly, and using the customer's name.
• Answer internal and external customer telephone inquiries using proper telephone guidelines and account verification techniques. Utilize multiple banking systems to access customer account information and promptly follow through to a satisfactory resolution on inquiries, requests, or complaints. Explain bank policies and procedures courteously and patiently.
• Complete all required documentation to meet customer needs and collaborate with internal groups to facilitate customer fulfillment.
• Escalate unresolved or complex inquiries to the appropriate personnel or department when necessary.
• Maintain thorough knowledge of all bank products and services and cross-sell additional services to customers by using independent judgment in recognizing opportunities and educating customers about product enhancements, new products, or new services.
• Assist branch associates by processing customer requests when recording of calls is necessary.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.
Supervisory Responsibilities: NA
Responsibilities:
Toolbox for Success:
• A high school diploma or general education degree (GED) is required.
• 1 year of customer service experience required.
• Proven ability to work across multiple software systems simultaneously required.
• Cross-selling/retail/consumer sales experience preferred.
• Call Center experience preferred.
• Banking experience preferred.
• Relevant military experience is considered for veterans and transitioning service members.
Physical Demands:
The associate must be able to travel occasionally by themselves within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We offer competitive compensation, benefits packages, and significant professional growth.
Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.
Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our future is driven by our associates. If you want to be recognized for your results and empowered to reach your potential, we urge you to apply.
Grade 11
Pay Range: $16.88 - $20.05 per hour
