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Behavioral Care Advocate

2 months ago

phoenix, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.



You have high standards. So do we. Here at UnitedHealth Group, this includes offering an innovative new standard for care management. It goes beyond counseling services and verified referrals to programs integrated across the entire continuum of care. That means you’ll have an opportunity to make an impact on a huge scale - as part of an incredible team culture that’s defining the future of behavioral health care.



For this role you must have an active and unrestricted license in your state of residence and you must be able to work nights, weekends and holidays.


Work schedule (AZ local time):

Friday 4pm-12:30am, Saturday and Sunday 9am-8:30pm, Monday 4pm-12:30am

If you are located in Arizona, you will have the flexibility to work remotely* as you take on some tough challenges.



Primary Responsibilities:

  • Field inbound calls in a queue from members and providers for purpose of assessment and triage
  • Focus on initial inpatient admission for psychiatric and chemical dependency patients
  • Make patient assessments and determining appropriate levels of care
  • Participate in member crisis calls
  • Determine if additional clinical treatment sessions are needed
  • Manage inpatient mental health cases throughout the entire treatment plan
  • Administer benefits
  • Coordinate benefits and transitions between various areas of care
  • Identify ways to add value to treatment plans and consulting with facility staff



You’ll find the pace fast and the challenges ongoing. We’ll expect you to achieve and document measurable results. You’ll also need to think and act quickly while working with a diverse member population.


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Required Qualifications:

  • Independent, Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, OR Licensed Ph.D., OR an RN with 2+ years of experience in behavioral health
  • Residence and licenses must be independent, active and unrestricted in the State of Arizona
  • 2+ years of post-master’s or RN experience in a related mental health environment
  • Proficient Microsoft skills (Word, Excel, Outlook)
  • Proven ability to talk and type at the same time and have the ability to navigate between multiple screens
  • Proven ability to work nights, weekends and holidays according to your schedule



Preferred Qualifications:

  • Inpatient experience
  • Dual diagnosis experience with mental health and substance abuse
  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients