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Regional Director of Operations

2 months ago

McKinney, United States Oxford Management Group LLC Full time
Job DescriptionJob Description

Position Summary

The Regional Director provides leadership, direction and coaching to all Executive Directors within the region, drives consistent processes and operational excellence and enables the region to achieve productivity, service, safety, revenue, quality, and earnings goals.

Essential Functions

Leadership and Staff Development

  • Oversee the establishment and implementation of corporate priorities and programs, which align to organizational vision, goals, and strategic planning initiatives.
  • Establish and maintain positive relationships with internal and external management and stakeholders, associations, agencies, and educational institutions in the community associated with long term care to contribute to the development of successful operations.
  • Direct the implementation of regional strategies and manage financial and human resources within the region.
  • In partnership with the corporate human resources department, develop programs and policies that enhance employee engagement and maximize productivity.
  • Set clear behavioral expectations and performance objectives for direct reports and develop their supervisory skills to hold their own teams accountable for meeting expectations and achieving objectives.
  • Consistently communicate clarity of purpose and strategic objectives to all community staff.

Sales

  • Develop a sales culture within the region, ensuring that every employee understands the role they play in growing and maintaining occupancy.
  • Partner with the Vice President of Sales and Vice President of Marketing and Brand to ensure the community is visible within the market area and beyond.

Operations Management

  • Ensure community operates successfully within the established budget, providing maximum returns.
  • Maintain an innovative staffing schedule that maximizes efficiency while ensuring exceptional resident care.
  • Prepare and submit accurate and timely financial reports requested by the corporate office.

Operational and Clinical Compliance

  • Participate in the preparation and facilitation of periodic operational and clinical compliance audits, both self-audit and required external audits.
  • Ensure all health care related services are provided in accordance with all state, federal, and third-party accreditation regulations.

Knowledge, Skills, Abilities, and Behaviors

  • Humility: Share credit, emphasize team, and define success collectively rather than individually
  • Positive Attitude: Display a “can-do” attitude focused on providing solutions
  • Initiative: Action-oriented commitment to continuous improvement in all aspects of the business
  • Emotional Intelligence: Serve the community by placing the needs of the community team members and residents ahead of your own

Minimum Qualifications

  • Bachelor’s degree in Business or a relevant industry discipline.
  • 10 years of experience leading a senior living community.

Preferred Qualifications

  • Master’s degree in Business or a relevant industry discipline.
  • 5 years of experience in a regional leadership role within the senior living industry.
  • Prior experience opening a new senior living community.

Physical Working Requirements

  • Ability to travel using personal vehicle, including at night.
  • Able to do occasional lifting of up to 50 pounds.
  • Able to work flexible schedule, including evenings and/or weekends.
  • Employee is subject to outside environment conditions occasionally, inside conditions frequently, with protection from weather conditions but not necessarily from temperature change.