Marketing Insights Analyst

4 days ago

parsippany, United States Randstad Full time

Marketing Insights Analyst - Residential - CX

Pay range: $50 - $65/hr

Years Experience: 3 to 7

Introduction

We cover more than buildings. We cover each other. No matter the role, tenure, or track, you are empowered to be there for your teammates, your customers, and especially your community. We don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present, owning our opportunities, and ensuring everyone feels they have the opportunity and support to thrive.

Team Overview

The Insights Team is a world-class research function dedicated to advocating for customers, identifying customer needs and pain points while supporting insights-driven, customer-led innovation across products and experiences. We are strategic business partners who strive to uncover, deliver, and evangelize actionable insights to drive product/program strategy, design, and experience.

Summary

The Marketing Insights Analyst - Residential - CX plays an integral role in building upon our leadership position in Residential roofing by establishing a clear connection to customer needs and empowering the organization to make customer-led strategic business decisions. Reporting to the Marketing Insights Manager - Enterprise Solutions, this role will support and manage Market Research initiatives, driving Digital Product, Brand, Marketing, Customer Experience, Event, and Program strategy for the Residential business.

The ideal candidate is a self-starter, operates with a high sense of urgency, and has an analytical mindset while being intellectually curious as they help develop and deliver impactful insights that will drive and support Marketing and Product Strategy. This person is a listener and asks questions to clearly articulate customer needs that can be translated into actionable market research plans.

This position will be responsible for simultaneously managing, planning, executing, and successfully delivering multiple insights projects of varying size and complexity. Marketing research experience is required.

Essential Duties

Specific responsibilities include, but are not limited to:

  • Plans, manages, and delivers Marketing Insights projects. Under the supervision of the Marketing Insights Manager - Enterprise Solutions, executes end-to-end research projects, including requirement gathering, defining research approach/methodology, participant recruitment, research instrument development/programming/testing, analysis, and presentation delivery.
  • Crafts questionnaires and discussion guides that meet the needs of the business. Leverages in-depth knowledge of survey and discussion guide development best practices to program surveys and qualitative instruments that deliver engaging quantitative and qualitative experiences to our valuable customer base.
  • Employs Qualitative research methodologies. This includes moderation of focus groups and in-depth interviews as well as the execution of unmoderated user experience testing to gather deeper insights when the need arises.
  • Analyzes work and presents research findings to business owners. Provides actionable insights to project owners and stakeholders at all levels of the organization to drive strategy, design recommendations, experience development, and product optimization.
  • Supports in-person customer insights brainstorming, co-creation events, and focus groups. In support of Contractor Programs, New Business Models, Finance Marketing, Digital Marketing, and Channel Marketing needs, assists the end-to-end management, execution, and delivery (from agenda, recruitment, and facilitation to insights dissemination) of impactful customer insights engagements that provide insight into challenging business questions and program/experience development opportunities.
  • Supports research needs on request for Residential focused areas including but not limited to Programs, Business Services, Events, Channels, Products, and Quarry.
  • Owns post-event satisfaction surveys for all customer-facing events. Manages communication calendar for event surveys, programs, translates, analyzes, and synthesizes results delivering actionable recommendations to senior management to drive improvements to these highly anticipated loyalty-driving annual engagements.

Requirements

  • 3-7 years of related experience in marketing analytics, marketing research, user experience research, or management consulting.
  • A Bachelor’s Degree/MBA or advanced degree preferred, preferably with a focus in Statistics, Research, Psychology, Cognitive Science, Anthropology, Human Factors, HCI/CS, Marketing, or General Management.
  • Advanced experience with quantitative research (survey design, response effects, sampling, crosstabs, and statistical concepts, etc.) and qualitative/user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.).
  • Advanced experience with a broad range of Marketing Research tools/technology including Qualtrics, Usertesting.com, and other online insights tools.
  • Advanced experience with Excel, PowerPoint, and Word.
  • Experience working in the Building Materials space. Experience in adjacent complex industries/product categories will be considered.
  • Expert facilitation/moderation skills are required.
  • Strong stakeholder management and relationship-building skills.

Preferred Qualifications

  • Marketing Research, Customer Experience, or User Experience Research certifications preferred.
  • Excellent communicator (both written and verbal) with strong business acumen and a strong work ethic.
  • Demonstrated project management skills and ability to effectively manage a large workload with the ability to manage multiple projects simultaneously.
  • Advanced experience conducting analysis and sharing actionable insights.
  • Experience working with and managing research service providers.

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