Director, Performance Analytics

Job DescriptionOne of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.We are looking for an amazing Director Performance Analytics to fill this role, which is based in our Doral office. The Director, Performance Analytics is responsible for leading a comprehensive analytics team across all Onboard Revenue (OBR) categories to build actionable insights, enhance visibility, and drive data-driven decision making. This role involves developing and executing analytical strategies that support revenue optimization, operational efficiency, and strategic planning across the cruise portfolio.The Director will work closely with cross-functional teams including revenue management, operations, and executive leadership to deliver analytical projects that drive business performance. The ideal candidate will have extensive experience in data analytics, database management, and team leadership with a strong background in the cruise, hospitality, or travel industry.ResponsibilitiesLead the development and implementation of comprehensive analytics strategies across all OBR categories.Establish performance metrics, KPIs, and reporting frameworks to measure success and identify optimization opportunities.Drive data-driven insights that inform pricing, product innovation, and promotional strategies.Manage and develop a high-performing analytics team, providing coaching, mentoring, and strategic direction.Establish team goals, performance standards, and professional development plans.Collaborate with HR on talent acquisition and retention strategies.Execute complex analytical projects using SQL, database management, and advanced analytics tools.Develop predictive models, trend analysis, and performance dashboards.Translate complex data into actionable business recommendations for executive leadership and operational teams.Partner with AVP Onboard Revenue Analytics and Connectivity, operations, marketing, among others to align analytical initiatives with business objectives.Present findings and recommendations to senior leadership and stakeholders.RequirementsBachelor's Degree (preferably in Business Analytics, Information Systems, or Hospitality Management)Strong communication, relationship building and interpersonal skills.Excellent leadership skills and credibility, with a strong track record of building, retaining and developing high-performing teams.Knowledge of overall business strategy and operations.Minimum 8+ years' experience in data analytics, business intelligence, or related analytical fields.Proven experience with database management, data warehousing, and SQL development.Experience with advanced analytics tools including PowerBI, Tableau, and statistical software.What You Can ExpectCruise and Travel Privileges for You and Your FamilyHealth Benefits401(k)Employee Stock Purchase PlanTraining & Professional DevelopmentPrincess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. #J-18808-Ljbffr