Analytics Director

ADP is hiring a Director for Strategic Analytics, Strategic Operations Team. The director will partner closely with Strategic Operations and Business Unit leaders to define, communicate, and help drive ADP's Client / Associate Experience strategy, and play a central role in working with cross functional teams to address & action on strategic questions for the Client / Associate Experience Initiative.

The Director Strategic Analytics will be responsible for working with an Enterprise-wide cross functional Team to address key strategic questions.

• Partner / collaborate with the BU Operations, Client Experience, Product / Technology, Sales, Finance, Teams to address strategic questions and identify opportunities / use cases.

• Help devise and communicate ADP's Client / Associate Experience Strategic Plan, with a particular focus on how to successfully roll out this initiative across ADP.

• Identify and evaluate potential new opportunity areas for service & product in collaboration with Strategic Operations, BU Service & Product, and GPT Teams

• Develop project status updates / presentations to address strategic questions looking across workstreams; recommend specific approaches to identify, and track impact of strategic initiatives

• Identify new strategies and initiatives as well as continuously shape existing ones to help drive Client / Associate Experience across the Enterprise

This individual will be a member of the COO Strategics Analytics Team, a highly collaborative team, which provides deep analytics support to solve the most challenging business problems here at ADP, including client experience, call reduction, retention, pricing, contact center optimization and digital channel optimization.

Key Responsibilities:

• Provide key support on strategic initiatives / questions and ad-hoc analyses by leveraging analytical and problem-solving skills; conduct in-depth analyses to support initiatives to identify opportunities and risks, recommendations, etc.

Support includes:

• Develop compelling presentations (including charts, tables, graphs) to translate analytic findings / business Insights to an executive audience.

• Uncover opportunities where analytics can be used to identify key drivers of client experience opportunities and provide insightful, innovative, and actionable recommendations to improve client experience and business outcomes

• Leverage problem-solving skills to rapidly create ad-hoc analyses to answer complex business-related issues / questions.

• Present key "actionable" findings by leveraging communication, partnership / collaboration skills.
• Performs other related ad-hoc assignments, as needed.

Requirements:

• Travel estimated 10%; some situations may require more travel
• Bachelor's degree and a minimum of 5 years of directly related experience.

• Exceptional analytical and problem-solving skills; ability to structure and conduct appropriate analyses. Prior experience in analytics, consulting, client experience, continuous-improvement, or related fields a plus.

• Preferably, you have experience in a top-tier consulting firm, product strategy or the following roles: corporate strategy, or analytics / research at a technology company; and/or an MBA from a leading school is a plus.

• The ability to successfully navigate complexity, ambiguity, and pressure to get things done in a fast-paced environment that requires balancing competing priorities.

• Ability to identify opportunities where analytics can be used to identify / impact business results.
• Ability to work in a highly collaborative manner with a reasonable degree of independence.
• Ability to create compelling presentations (including charts, tables, graphs) to translate analytic findings to an executive audience.
• Exceptional communication, partnership, and collaboration skills.
• Results-oriented, self-starter – quick learner and able to adapt to changing business priorities.

Education & Certification:

Bachelor's degree and a minimum of 5 years of directly related experience.

Preferably, you have experience in a top-tier consulting firm, product strategy or the following roles: corporate strategy, or analytics / research at a technology company; and/or an MBA from a leading school is a plus.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $98, USD $198,800.00 / Year*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.