Customer Service Representative

1 month ago


pasadena, United States Murray Resources Full time

Customer Service Representative


A manufacturing company is looking for a highly organized, team-oriented Customer Service Representative to join their team. The ideal candidate is proactive, resourceful, and eager to learn. This is a temp-to-hire opportunity with room for growth.


Location: Pasadena, TX

Job Type: Temp-to-Hire


Pay Rate: $22-24/hr

Benefits: Full benefits package, including health insurance, vacation, sick time, and retirement plan


Responsibilities:

  • Receiving and confirming customer orders
  • Order entry into the system
  • Assisting the sales department with quotes and customer communication
  • Communicating with plant departments, management, and other office personnel
  • Administrative duties such as answering phones and greeting visitors
  • Organize and follow up on customer service tasks
  • Maintain professional and effective phone communication, remaining composed in stressful situations
  • Effectively communicate both verbally and in writing
  • Ensure accuracy in data entry and report generation
  • Maintain a positive, constructive, and cooperative attitude in the workplace
  • Keep detailed records of customer interactions, including quotes, inquiries, complaints, comments, and actions taken
  • Solve problems and communicate solutions to customers
  • Utilize computer skills, including Outlook, Datacor, Excel, and Word
  • Multi-task efficiently while analyzing information and responding appropriately
  • Be a self-motivated learner with a positive attitude
  • Act as a flexible, engaged team player


Qualifications:

  • Demonstrated organizational, customer service, and follow-up skills
  • Strong interpersonal and communication skills
  • Problem-solving abilities
  • Proficiency in basic computer applications
  • Ability to work in a fast-paced environment
  • SAP / ERP experience a plus
  • Experience in customer service within the chemical industry is a plus but not required


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