Community Health Services Network

Job Description

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Hospital Has Been Named:

* Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation
* One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
* A Top Hospital and Health System for Diversity recognized by DiversityInc
* One of the nation's most innovative companies by Fortune in March 2023
* An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

Job Title: RN Phone Triage Nurse

Location: Cincinnati Children's Primary Care - Northern Kentucky Campuses (Cold Springs, Florence/Union, Southgate)

Position Type: Part-time, 32 hours per week

Schedule:

* Monday - Thursday: 8:00am - 4:30pm OR 10:00am - 7:00pm
* Friday: 8:00am - 12:00pm
* Rotating Saturday: 8:00am - 12:00pm (weekend coverage required)

Job Overview:

Cincinnati Children's is seeking a compassionate and skilled Registered Nurse (RN) to join our Phone Triage team. The RN will provide telephonic nursing care, assisting families with symptom assessment, care advice, and direction for urgent and routine pediatric medical concerns. This position supports our Northern Kentucky campuses, including Cold Springs, Florence/Union, and Southgate locations, ensuring seamless care and guidance for our pediatric patients.

Key Responsibilities:

* Conduct phone triage for pediatric patients, assessing symptoms and providing appropriate care recommendations.
* Offer guidance to parents and caregivers based on clinical guidelines and nursing protocols.
* Direct patients to appropriate care settings (e.g., urgent care, emergency department, follow-up appointments).
* Document all triage interactions and patient concerns accurately in the Epic Electronic Health Record (EHR) system.
* Collaborate with primary care physicians, nurse practitioners, and other healthcare providers to coordinate patient care.
* Provide education to families on home care, medication administration, and preventive health practices.
* Ensure timely and accurate communication with families and healthcare teams.
* Stay up-to-date with clinical guidelines and best practices in pediatric care.
* Participate in ongoing training and professional development opportunities.
* Occasional weekend rotation and coverage as needed.

Required Qualifications:

* Registered Nurse (RN) with current licensure in the state of Kentucky.
* Minimum of 2 years of pediatric nursing experience, including clinical expertise in pediatric assessment and care.
* Strong communication skills, with the ability to provide clear and compassionate advice over the phone.
* Demonstrated ability to work effectively in a fast-paced, team-oriented environment.
* Experience with the Epic Electronic Health Record (EHR) system.
* Ability to handle sensitive patient information and maintain confidentiality.
* Flexibility and ability to work within a rotating schedule that includes weekends.

Preferred Qualifications:

* Previous experience in a phone triage role or telehealth setting.
* BLS (Basic Life Support) certification.
* Pediatric nursing certification (CPN) or other relevant certifications.

Why Cincinnati Children's?

* Join one of the nation's top-ranked pediatric hospitals, recognized for excellence in care, research, and education.
* Be part of a team dedicated to making a difference in the lives of children and families.
* Enjoy a supportive, collaborative work environment with opportunities for professional growth.
* Competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

JOB RESPONSIBILITIES

* Compliance - Patient Services Staff - Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.


* Interprofessional Practice - Demonstrates consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice.


* Clinical inquiry & performance review to improve practice - Follows standards and guidelines; implements clinical changes and research-based practices developed by others; recognizes the need for further learning to improve patient care; recognizes routine or obvious changing patient situation (e.g., deterioration, crisis); in unusual care situations, seeks help when needed to identify patient problem. Uses self-appraisal performance review and peer review, including annual goal setting, for assurance of competence and professional development to promote safe and ethical practice using the nursing process. Demonstrates openness to coaching and mentoring from others. Facilitates learning by assisting with peer and student learning experiences. Works with department managers, nurse council and magnet representatives to identify, share, implement and evaluate safety best practices.


* Uses systems thinking - Sees the pieces or components; sees patient and family within the isolated environment of the unit; sees self as key resource to support the family through the healthcare experience through care coordination. Sustains a working understanding of regulatory requirements and accreditation standards. Supports leadership in efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Monitors and complies with safety and departmental policies and procedures. Ensures individual certifications and Safety College requirements are fulfilled in a timely basis. Is mindful of CCHMCs processes and compliance with CMS standards and freely communicates safety and compliance concerns to leadership team members.


* Patient Care - Age Specific and Culturally Diverse - Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.


* Collaborates with team using shared decision making - Is receptive to the contributions of the interdisciplinary team in team meetings and discussion regarding patient issues. Participates in shared governance at the point-of-care as a member of unit-based councils or by demonstrating awareness and contributing to shared decision making (reading minutes, giving feedback and implementing council decisions).


* Clinical judgment when performing caring practices - Collects clinical data; follow algorithms, decision trees, and protocols. Matches formal knowledge with clinical events to make appropriate decisions; uses available resources as needed. Documents plan of care, care delivered, and patient and family outcomes. Focuses on the usual and customary needs of the patient and family; anticipates future needs; bases care on standards and protocols; maintains a safe physical environment; acknowledges death as a potential outcome. Consistently integrates age specific concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning. Using self-management support, develops care goals and actions through partnerships with patients and families. Facilitates patient and family learning by providing structured education based on the plan of care goals, and the needs of the patient and family; uses teach back to evaluate effectiveness.


* Exhibits advocacy, moral agency and response to diversity - Works on behalf of patient and family; assesses personal values; aware of ethical conflicts/issues that may surface in clinical setting; makes ethical/moral decisions based on rules; represents patient when patient cannot represent self; aware of patients' rights. Assesses cultural diversity. Recognizes the potential impact of culture on the patient/family experience and incorporates culturally diverse concepts into patient care.



JOB QUALIFICATIONS

* Associate/Diploma prepared RNs from ACEN, CCNE or NLN CNEA accredited institution requires 2+ years of experience. If hired as an external candidate without BSN or MSN, must enroll in a BSN or MSN program within 1 year of hire date and complete program within 5 years of hire date.


* BSN from ACEN, CCNE or NLN CNEA accredited institution or MSN are preferred.


* Active Ohio RN License. May be required to obtain other state licensure.


* Foreign graduates must have license validated through CGFNS per Ohio Board of Nursing code for Foreign Graduates.



Market Leading Benefits Including*:

* Shift Differential, Weekend Differential, and Weekend Option Pay Programs
* Medical coverage starting day 1 of employment. View employee benefits here.
* Competitive retirement plans
* Tuition reimbursement for continuing education
* Expansive employee discount programs through our many community partners
* Referral bonus program for current staff
* Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQIA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
* Physical and mental health wellness programs
* Relocation assistance available for some positions
* Benefits may vary based on FTE Status and Position Type

Primary Location

Cold Spring Primary Care

Schedule

Full time

Shift

Day (United States of America)

Department

CCHMC Alexandria Primary Care

Employee Status

Regular

FTE

0.8

Weekly Hours

32

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.