General Manager

2 months ago

Capitol Heights, United States Sardi's Pollo A La Brasa Full time
Description
The General Manager maintains accountability for the efficient and profitable operation of their Sardi's location. They consistently delivery "impeccable service" to our guests; provide food of highest quality with great flavors and great value; leadership and development of team members; create and maintain an environment of trust, credibility, and respect. The General Manager will ensure Sardi's policies and procedures are implemented and maintained in a consistent manner.

Essential job functions

  • Works effectively with recruiting, training, and HR personnel to accomplish store-level "team member goals."
  • Ensures team members are selected and properly trained to deliver impeccable guest service.
  • Develops team members by effectively coaching performance; recommends promotions.
  • Holds team members, managers and self-accountable for methods, standards, and results.
  • Ensures effective team practices at the store level through use of appropriate discipline, coaching, and rewards.
  • Ensures all team members follow established guidelines for product quality, availability, and excellence.
  • Ensures all service procedures are followed and friendliness standards are met.
  • Full accountability for inventory, ordering, and receiving; ensures maximize product quality and availability.
  • Utilizes feedback tools to direct the efforts of the team (guest feedback, etc.).
  • Spend the majority of his/her time in the "front of the house" interacting with team members and guests.
  • Follows and ensures prescribed facility cleanliness, maintenance, and safety practices.
  • Gets to know the neighborhood and takes an active interest in the community, its people, and events.
  • Provides leadership to team members and managers that generates an atmosphere where people strive to exceed expectations.
  • Maintains a labor schedule that meets guest demand.
  • Effectively manages and budgets to control cash flow, revenue growth, food cost, labor cost, and other operating expenses.
  • Maintains integrity of food cost management systems; performs weekly inventory and verifies accuracy of all numbers submitted. Responsible for accuracy of all food and beverage orders, ensures accurate receipt of delivery.
  • Executes all marketing initiatives thoroughly to include effective use of marketing materials and direction from the Director of Marketing.
  • Supports the implementation of programs as developed by the marketing coordinator, including providing staff, support, and products for promotional events.
Requirements
  • Minimum 3-5 years supervisory experience in the food service industry, hospitality industry, or retail industry. Must be at least 21 years old.


Company Information
The Dream It all started with a dream. Founder's Phil and Phil dreamt of a place to bring their families, to enjoy fresh food and fun together. Their idea of mixing bold ideas, rich Peruvian flavors, and fresh ingredients kept them awake at night. Today, the dream is real. Sardi's serves millions of customers every year and employs individuals committed to making your meal memorable. Our Core Values Service We provide impeccable service to our guests and employees. Quality We combine the highest quality, greatest tastes, and fairest value. If something doesn't meet our guest's satisfaction, we will make it right. Purpose We create fulfilling, meaningful and engaging employment with a culture of respect for all of our employees. Consistency Our product, employees, and guests, all receive the same quality of service, regardless of which restaurant location, concept or catering function. Community We give back to the residents and guest we serve in meaningful ways. We engage our communities with pride and invite you to become part of ours.

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