FT Assistant Manager Customer Service
20 hours ago
Job Requisition: 223632_external_USA-SC-North-Charleston
Address: USA-SC-North Charleston-7550 Dorchester Rd
Store Code: Store 00336 Front End (7208773)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned
QUALIFICATIONS
• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \
-
FT Assistant Manager Customer Service
1 week ago
North Charleston, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 223632_external_USA-SC-North-Charleston Address: USA-SC-North Charleston-7550 Dorchester Rd Store Code: Store 00336 Front End (7208773) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more...
-
Customer Service Manager Assistant
4 weeks ago
North Little Rock, Arkansas, United States Food Lion Full timeJob Title: FT Customer Service LeaderFood Lion is seeking a FT Customer Service Leader to join our team. As a key member of our Front End team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide fast, easy, flexible, and friendly service to...
-
FT Assistant Manager Customer Service
1 week ago
Charleston, United States Food Lion Full timeAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...
-
FT Customer Service Leader
2 months ago
North Charleston, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 151298_external_USA-SC-North-Charleston Address: USA-SC-North Charleston-7550 Dorchester Rd Store Code: Store 00336 Front End (7208773) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more...
-
Customer Service Manager
3 days ago
North Charleston, United States Hobby Lobby Full timeNew opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed *...
-
Customer Service Representative
2 months ago
North Charleston, United States MASTER-PJK SERVICE LLC Full timeJob DetailsLevel Experienced Job Location Limehouse Produce - North Charleston, SC Job Shift Day Description The Limehouse PM Customer Service Representative is a critical front-line member of our customer service and sales support teams. Your essential customer-service oriented approach to every interaction, hunger for food, and desire to grow company sales...
-
Customer Service Assistant Manager
4 weeks ago
Charleston, West Virginia, United States Food Lion Full timeJob Title: Customer Service Assistant ManagerAt Food Lion, we are seeking a highly motivated and customer-focused Customer Service Assistant Manager to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading and managing a team, and driving sales growth.Responsibilities:Support...
-
FT Customer Service Leader
4 months ago
Charleston, United States Food Lion Full timePrimary Purpose To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to...
-
PT Customer Service Leader
3 months ago
North Charleston, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 52778_external_USA-SC-North-Charleston Address: USA-SC-North Charleston-1213 Remount Road Store Code: Store 00252 Front End (7208097) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more...
-
Medical Technologist, FT, Days
1 month ago
North Charleston, United States Trident Medical Center Full timeSalary: $27.09 - $37.92 an hour Full-time Days (Rotating Weekends)IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Medical Technologist FT Days today with Trident Medical Center.BenefitsTrident Medical...
-
Lead Sales Associate
4 weeks ago
Charleston, West Virginia, United States Dollar General Full timeAbout Dollar GeneralDollar General is a leading retailer that has been serving customers for over 80 years. Our mission is to provide value to our customers by offering everyday low prices on a wide range of products, including food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares, and seasonal items.Job SummaryWe are seeking a...
-
Assistant Manager
1 week ago
North Charleston, United States Hibbett Retail, Inc. Full time06186 North Charleston, SC LE_303 City Gear, LLC Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches...
-
PT Customer Service Leader
3 months ago
North Charleston, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 389904_external_USA-SC-North-Charleston Address: USA-SC-North Charleston-3740 Ashley Phosphate Rd Store Code: Store 02532 Front End (7232972) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve...
-
PT Customer Service Leader
2 months ago
North Charleston, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 391752_external_USA-SC-North-Charleston Address: USA-SC-North Charleston-4400 Dorchester Rd Unit10 Store Code: Store 01444 Front End (7224007) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve...
-
Delivery Driver LHP
1 week ago
North Charleston, United States MASTER-PJK SERVICE LLC Full timeJob DetailsJob Location Limehouse Produce - North Charleston, SC Job Category Transportation Description The objective of the Delivery Driver is to ensure that produce, dairy, and dry good products are delivered to Limehouse customers in a manner that meets or exceeds customer expectations. The Delivery Driver is also responsible for communicating any...
-
Customer Service Manager
3 days ago
North Franklin, United States Ritchie Bros. Full timeThe primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a...
-
Assistant Service Manager
4 weeks ago
Charleston, West Virginia, United States Texas Roadhouse Full timeLegendary Service Manager OpportunityAt Texas Roadhouse, we're a people-first company that serves legendary food and provides legendary service. We're passionate about developing our team members and preparing them for future success. If you're ready to be a part of a fun and dynamic team, we encourage you to apply for our Assistant Service Manager role.Key...
-
Assistant Service Manager
4 weeks ago
Charleston, West Virginia, United States Texas Roadhouse Full timeLegendary Service Manager OpportunityAt Texas Roadhouse, we're a people-first company that serves legendary food and provides legendary service. We're passionate about developing our team members and preparing them for future success. If you're ready to be a part of a fun and dynamic team, we encourage you to apply for our Assistant Service Manager role.Key...
-
Customer Service
2 months ago
North Charleston, United States Domino's Pizza LLC Full timeCompany Description Under new ownership. Southern Pies LLC, is a franchise representing Domino's Pizza. The #1 Pizza leading company in the world. We focus on people, whether you are apart of our team, or walking in to buy dinner for their family. We are competitive and goal oriented, with a heavy focus on servicing our consumers the right way. Join our...
-
Lead Patient Care Tech FT Nights
2 months ago
North Charleston, United States Trident Medical Center Full timeDescription IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Lead Patient Care Tech FT Nights today with Trident Medical Center.BenefitsTrident Medical Center, offers a total rewards package that supports...
