Director Aftermarket and Services Strategy, Light Commercial

4 weeks ago

Palm Beach Gardens, United States Carrier Full time
Country:
United States of America
Location:
CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Aftermarket and Services is one of Carrier’s strategic growth imperatives. We are in search of a Director of Aftermarket and Services Strategy to accelerate our transformation from a world-class product-centric company to one focused on creating value for our customers throughout the product lifecycle.

The Director of Aftermarket and Services Strategy, Light Commercial is a member of the sub-business unit senior leadership team and reports directly to the Managing Director, Light Commercial Solutions. This leader will work closely with AM&S leaders across the broader organization to drive critical priorities focused on increasing aftermarket parts capture, driving service attachment, enhancing digital/connected service offerings, and leading change management. We are looking for a high-energy, highly collaborative aftermarket athlete to join our team, lead the charge, and be the change in one of Carrier’s fastest growing segments.

P referred location Palm Beach Gardens, Florida, or Carrier hub locations. Remote opportunity will be considered.

Key Responsibilities

Develop and Implement Strategy:

  • Develop and implement new strategies to re-imagine the add-on/ replacement HVAC go-to-market approach and further strengthen Carrier’s lifecycle value to the customer. Partner with product development, digital, engineering, sales and other functions to launch unique digitally enabled solution and service offerings.
  • Serve as the aftermarket champion on various governance committees responsible for evaluating and launching LCML digital solutions and services. Provide aftermarket insights and considerations to ensure that new products are designed, developed, and launched with aftermarket serviceability, support, and profitability in mind.
  • Foster collaboration and alignment with cross-functional teams, including replacement components division, Carrier Commercial Services, sales, marketing, product development, digital and engineering. Work closely with internal stakeholders to ensure aftermarket strategies maximize value of insights and capabilities enabled by tiered offering of connected rooftop technology.


Own the Growth:

  • Track and drive revenue growth in the aftermarket segment through the execution of sales and marketing strategies through channel partners and direct strategic accounts. Identify opportunities to upsell aftermarket services, maintenance plans, and upgrades through existing channel customers and identify new customer segments.
  • Optimize digital solutions and service capabilities to expand LCML division’s total addressable market by redefining the existing channel strategy for both direct and indirect sales.
  • Identify and implement initiatives to enhance the customer experience, streamline service processes, and resolve customer issues promptly and effectively. Monitor customer feedback and implement improvements based on insights gathered.
  • Synthesize unstructured data (internal/external, qualitative/quantitative) to extract key insights
  • Present recommendations and report outcomes to executive leaders
  • Serve as an advisor and thought partner to business unit leaders on best practices related to AM&S


Required Qualifications
  • Bachelor’s degree
  • 10 + years combined work experience in strategy, sales, product management, marketing, Aftermarket and/or HVAC
  • Ability to travel up to 50% of the time, both domestically and internationally


Preferred Qualifications
  • MBA
  • Experience working in relevant industries, either directly or indirectly (including 2-step distribution and services)
  • Exposure to key Aftermarket parts and services concepts
  • Prior strategy consulting experience
  • Proven track record of leading and growing a successful aftermarket business, achieving sales and profitability goals, and delivering customer satisfaction
  • Strong leadership, communication, and interpersonal skills, with the ability to inspire and influence others
  • Excellent analytical, problem-solving, and decision-making skills, with the ability to adapt to changing market conditions and customer needs.
  • Proficient in Microsoft Office, CRM, and ERP systems
  • Comfort working as an individual contributor - this role does not have direct reports


#LI-Onsite or #LI-Remote

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

  • Director Aftermarket and Services Strategy, Residential Solutions

    4 weeks ago

    Palm Beach Gardens, United States Carrier Full time

    Country: United States of AmericaLocation: CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life...

  • Aftermarket Commodity and Sourcing Manager

    3 weeks ago

    Palm Beach Gardens, United States Carrier Global Corporation Full time

    Category Strategy Development: Develop and execute a comprehensive category strategy for Aftermarket parts, aligned with the organization's overall procurement and business objectives. Conduct market research and analysis to identify new opportunitie Manager, Sourcing, Commodity, Supply Chain, Product Development, Team Leader, Manufacturing, Business...

  • Aftermarket Commodity and Sourcing Manager

    2 weeks ago

    Palm Beach Gardens, United States Carrier Global Corporation Full time

    Country: United States of America Location: CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life...

  • Aftermarket Commodity and Sourcing Manager

    1 week ago

    Palm Beach Gardens, Florida, United States Carrier Full time

    Country: United States of America Location: CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life...

  • Aftermarket Commodity and Sourcing Manager

    1 week ago

    Palm Beach Gardens, Florida, United States Carrier Global Corporation Full time

    Country:United States of America Location:CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life...

  • HVAC Residential

    2 weeks ago

    West Palm Beach, United States The Air Squad Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementThe Air Squad is a residential and light commercial HVAC company based in West Palm Beach. We serve Palm Beach County residents and small businesses. We are looking for the BEST AC Technicians in Palm Beach County! If you are one of the BEST we want...

  • Associate Director, FPandamp;A

    2 months ago

    Palm Beach Gardens, United States Carrier Global Corporation Full time

    Main Finance Business Partner to the Executive Director of Network Strategy. Developing key factory metrics that help measure and compare factory performance globally. Leverage Carriers existing playbook to develop business cases for presentation to Operations, Director, Strategy, Associate, Operation, Accounting, Manufacturing

  • Lighting Director

    2 months ago

    Miami Beach, United States New World Symphony Full time

    Job DescriptionJob DescriptionCompany DescriptionThe New World Symphony (NWS) prepares graduates of music programs for leadership roles in professional orchestras and ensembles. Since its co-founding in 1987 by Artistic Director Laureate Michael Tilson Thomas and Lin and Ted Arison, NWS has helped launch the careers of more than 1,200 alumni worldwide. In...

  • Lighting Director

    2 months ago

    Miami Beach, United States New World Symphony Full time

    Job DescriptionJob DescriptionCompany DescriptionThe New World Symphony (NWS) prepares graduates of music programs for leadership roles in professional orchestras and ensembles. Since its co-founding in 1987 by Artistic Director Laureate Michael Tilson Thomas and Lin and Ted Arison, NWS has helped launch the careers of more than 1,200 alumni worldwide. In...

  • Lighting Director

    4 weeks ago

    Miami Beach, United States New World Symphony Full time

    Job DescriptionJob DescriptionCompany DescriptionThe New World Symphony (NWS) prepares graduates of music programs for leadership roles in professional orchestras and ensembles. Since its co-founding in 1987 by Artistic Director Laureate Michael Tilson Thomas and Lin and Ted Arison, NWS has helped launch the careers of more than 1,200 alumni worldwide. In...

  • Associate Director, FP&A

    4 weeks ago

    Palm Beach Gardens, United States Carrier Full time

    Country: United States of AmericaLocation: CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life...

  • Associate Director, FP&A

    1 month ago

    Palm Beach Gardens, United States Carrier Full time

    About This Role The available opportunity is a critical and comprehensive Network Strategy role within Operations FP&A, supporting the Executive Director of Network Strategy. It requires a self-directed leader for achieving and exceeding financial performance, business growth, and meeting financial controls compliance objectives. Key Responsibilities: ...

  • Associate Director, FP&A

    4 weeks ago

    Palm Beach Gardens, United States Carrier Full time

    About This Role The available opportunity is a critical and comprehensive Network Strategy role within Operations FP&A, supporting the Executive Director of Network Strategy. It requires a self-directed leader for achieving and exceeding financial performance, business growth, and meeting financial controls compliance objectives. Key Responsibilities: ...

  • Aftermarket Sales Consultant

    1 month ago

    West Palm Beach, United States Schumacher Automotive Group Full time

    Position Title: Aftermarket Sales ConsultantLocation: West Palm Beach JOIN OUR Schumacher FamilySchumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our...

  • Aftermarket Sales Consultant

    4 weeks ago

    West Palm Beach, United States Schumacher Automotive Group Full time

    Position Title: Aftermarket Sales ConsultantLocation: West Palm Beach JOIN OUR Schumacher FamilySchumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our...

  • Aftermarket Sales Consultant

    1 month ago

    West Palm Beach, United States Schumacher Automotive Group Full time

    Position Title: Aftermarket Sales ConsultantLocation: West Palm Beach JOIN OUR Schumacher FamilySchumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our...

  • Aftermarket Sales Consultant

    2 weeks ago

    West Palm Beach, United States Schumacher Automotive Group Full time

    Position Title: Aftermarket Sales ConsultantLocation: West Palm Beach JOIN OUR Schumacher FamilySchumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our...

  • Director, Customer Success

    7 days ago

    Palm Beach Gardens, United States TBC Corporation Full time

    **Company Overview**: With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC...

  • Director of Business Development

    3 days ago

    West Palm Beach, United States Raymond Search Group Full time

    Job DescriptionJob DescriptionRole Overview:Do you excel in a dynamic environment where your efforts directly contribute to a company's success? Are you experienced in commercial construction and skilled at building relationships in the South Florida market? We have an opportunity for you.Responsibilities:As the Director of Business Development -...

  • HVAC Residential

    4 weeks ago

    West Palm Beach, United States The Air Squad Full time

    Job DescriptionJob DescriptionBenefits:Lennox Training CenterConsistent year-round payPersonal growth and development supportSundays optionalHourly + commissionCompetitive salaryPaid time offThe Air Squad is a family owned and operated residential and light commercial HVAC company based in West Palm Beach. We serve Palm Beach County residential homes and...