Marketing & Social Media Coordinator

OverviewHilton Waikiki Beach is seeking an on-site enthusiastic, self-starter, and experienced Marketing & Social Media Coordinator responsible to provide support to the Hotel Sales & Marketing Team. This is an exciting opportunity to be a part of the marketing team at a successful and dynamic hotel and restaurant located in the heart of Waikiki. If you are passionate and creative, love Hawaii, hospitality and travel, are a social media guru and blossoming web marketing expert, we are looking for youThe Marketing Coordinator is responsible for providing administrative support to the hotel’s Food & Beverage and Sales & Marketing Departments. This position coordinates all aspects and functions related to the marketing of Hilton Waikiki Beach and the hotel’s Food & Beverage Department. The Marketing Coordinator responds to social media comments, assists with booking Food & Beverage group events, prospects new revenue opportunities, and creates positive brand engagement and marketing for the hotel and F&B outlets. The Sales & Marketing Department is responsible for strategies and tactics to build positive brand reputation and place the resort at the forefront of travelers, and the Marketing Coordinator helps to lead those visions to fruition. Content & Social MediaDevelops and curates engaging content for social media platforms. Assists in the creation and editing of written, video, and photo content. Attends events and produces live social media content. Maintains a unified brand voice across different social media channels. Benefits• Enjoy discounted hotel room stays for you and your family worldwide through the Go Hilton travel discount program• Group Health Insurance (with a paid opt-out option)• Recognition programs• Paid Vacation, Sick Leave, Holidays• 401(k) with company match• Team Member Fitness Center, and more Essential Job Duties and ResponsibilitiesAssist Director of Sales & Marketing with management of in-house collateral and other marketing projects/researchAssist with brand management/collateral for the HotelResponsible for creating and sourcing images, posting, managing, responding to all hotel social media accounts using CANVA and other digital toolsUp-to-date and detailed knowledge of Facebook, Instagram, Twitter, LinkedIn are requiredCoordinate and execute social media postings and paid social campaigns with assistance of corporate marketing teamManage YELP accounts, Google My Business accounts, OpenTable, Tripadvisor – including reading and responding to guest feedbackRespond as appropriate to inbound website inquiriesManage website email database and email blasts Administrative FunctionsF&B Checkbook coding/input/printingPrint menus as necessary; MAC 24/7, LBLE, Hang Ten, Room Service, Keiki, BanquetsManage and coordinate outlet menus with Director of F&BMaintain information boards for the hotelCreates weekly snapshot of hotel events and activitiesUpdates elevator and common area monitors with current F&B information Group BookingsManage large MAC 24/7 party reservations and special menu requests with Director of F&BOversee MAC 2 Go pre-order functionsProspect new business for MAC, MAC Private Dining Room and LBLE - $2,500/month revenue goal Special EventsAttend occasional off-site special eventsLive Facebook and Instagram posting at special events when appropriateResearch/network/obtain entry for MAC into new/noteworthy special events Experience RequiredTwo years of experience performing administrative dutiesMinimum 2 years’ marketing experience, preferably in the Hotel or F&B industryPrior experience with commercial social media required. Must have experience with Social Media channels in a professional setting.Bachelor’s Degree preferred, or equivalent combination of education and experienceRelevant military experience in a comparable capacityEmployees may be required to work varying schedules to reflect the business needs of the hotelMust be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to multi-task while meeting deadlinesAbility to understand guests’ service needsStrong written communication skills. Ability to read, comprehend and write enticing copy, follow the brand voice, communicate clearly and concisely, and convey the brand in all emails, instructions, correspondence and memosAbility to communicate verbally with Guests, management and co-workersAbility to effectively present information to associates, management, clients and the public in one-on-one and group situationsAbility to communicate with professional E-mail etiquette is requiredMust be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customersMust have a minimum of 2 years excellent computer proficiency with Windows operating systems including but not limited to Microsoft Word, PowerPoint, Publisher, Outlook, and Excel in Windows. Must be able to type 50+ wpmPhotoshop or similar experienceMust have at least 2 years computer experience with business Internet websitesDirect experience using social media management tools (Sprinklr)Experience with Adobe Creative Cloud (Photoshop, Premier Pro) or equivalent digital media editing tools is desiredExperience with creating various forms of communication with CanvaExperience with posting and responding to social media channelsExcellent telephone and electronic communication etiquetteExcellent computer proficiency and familiarity with social media platforms Equal OpportunityHilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request. #J-18808-Ljbffr