Customer Service Representative

1 month ago

milwaukee, United States Brady Corporation Full time

Who we are:

Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.


We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.

Why work at Brady:

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

What We Need:

Brady Corp is looking for a Customer Service Representative to join our Electromark team. This position provides new and existing customers with the best possible service in relation to order entry, quoting, service requests and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.


What You'll Be Doing:

  • Responsible for customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction
  • Through training and continuous learning opportunities, maintain a working knowledge for all products of the division, and major product lines for other divisions, to properly advise customers
  • Identify problems and all relevant issues in straightforward situations, assess using standard procedures, and make sound decisions
  • Develop relationships with customers and use product and process knowledge to provide an unrivaled customer experience
  • Understand and contribute to company and department goals, missions, and philosophies by initiating ideas and demonstrating decision-making skills
  • Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships
  • Solve unique and complex problems that have a broad impact on the business
  • Involved in process improvement through collaboration with peers, inter-company departments, and leadership


What You Need To Be Successful:

  • High School Diploma is required. Associate's degree is preferred.
  • Minimum of 2 years related experience in a fast-paced customer service environment.
  • Proven problem solving and communication skills with productive time management abilities.
  • Ability to understand and follow standard work procedures to make effective decisions independently and quickly adapt to a variety of job duties.
  • Commitment to superior customer service and ability to build cross-functional relationships.
  • Solid computer background (Google Suite).
  • Strong sense of personal and professional accountability.
  • Willingness to learn on-going manufacturing capabilities, Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization.

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