Launch Supervisor

Job DescriptionJob DescriptionBenefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Are you?

• Driven
• A team player
• Enthusiastic
• Fun-Loving
• Reliable

As the Manager on Duty at Launch, you are essential to ensuring the park runs smoothly while delivering a safe, enjoyable, and unforgettable experience for our guests This role demands high energy, dependability, and a strong work ethic. Leading by example and setting the standard through effective communication will be the cornerstone of creating a successful experience in our parks.

Key Responsibilities:


Customer Service:
Greet and assist guests with a friendly and enthusiastic attitude.
Provide information about park attractions, safety rules, and procedures.
Address guest inquiries, concerns, and complaints promptly and professionally.

Safety Monitoring:
Supervise trampoline courts and other attractions to ensure guests are following safety rules.
Provide safety instructions and demonstrations as needed.
Respond to and manage any incidents or injuries according to park protocols.

Operational Support:
Assist with the daily setup and breakdown of equipment and attractions.
Ensure the cleanliness and organization of the park, including common areas, restrooms, and party rooms.
Conduct regular inspections of equipment and facilities, reporting any issues to management.

Event Facilitation:
Support the coordination and execution of birthday parties and group events.
Assist party hosts with setup, serving, and cleanup duties.
Engage with guests during events to ensure a positive experience.

Team Collaboration:
Work cooperatively with other team members to achieve park goals.
Participate in staff meetings and training sessions.
Support team members in various roles as needed to maintain smooth park operations.

Cash Handling and Sales:
Operate cash registers and handle transactions accurately.
Promote and sell park memberships, merchandise, and special offers.
Assist with inventory management and restocking of supplies.

Expectations:


Energetic and Enthusiastic:
Display a high level of energy and enthusiasm while interacting with guests.
Maintain a positive attitude, even during busy or challenging times.

Reliable and Punctual:
Arrive on time for scheduled shifts and be ready to work.
Follow through on commitments and responsibilities.

Hard Working and Diligent:
Demonstrate a strong work ethic and take initiative to complete tasks efficiently.
Pay attention to detail and ensure a high standard of work quality.

Excellent Communication Skills:
Communicate clearly and effectively with guests and team members.
Listen actively to understand and address guest needs.

Safety-Conscious:
Prioritize guest safety and adhere to all safety protocols.
Remain vigilant and proactive in preventing accidents and injuries.

Team Player:
Collaborate effectively with other team members to create a cohesive working environment.
Be willing to assist in various roles as needed to support park operations.

Adaptable and Flexible:
Adapt to changing situations and handle unexpected challenges with grace.
Be open to working flexible hours, including evenings, weekends, and holidays.

Customer-Focused:
Strive to exceed guest expectations and provide outstanding service.
Show empathy and patience when dealing with guest concerns.
By embodying these qualities and fulfilling these responsibilities, you will contribute to a fun, safe, and enjoyable experience for all visitors at the trampoline park.

If youre interested in becoming part of something really special, please click apply. We are excited to meet you



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