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Launch Supervisor

2 months ago

Woburn, United States My Gym Full time
Benefits:
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development
Are you...?
  • Driven
  • A team player ?
  • Enthusiastic
  • Fun-Loving
  • Reliable
As the Manager on Duty at Launch, you are essential to ensuring the park runs smoothly while delivering a safe, enjoyable, and unforgettable experience for our guests This role demands high energy, dependability, and a strong work ethic. Leading by example and setting the standard through effective communication will be the cornerstone of creating a successful experience in our parks.

Key Responsibilities:

Customer Service:

•Greet and assist guests with a friendly and enthusiastic attitude.
•Provide information about park attractions, safety rules, and procedures.
•Address guest inquiries, concerns, and complaints promptly and professionally.

Safety Monitoring:

•Supervise trampoline courts and other attractions to ensure guests are following safety rules.
•Provide safety instructions and demonstrations as needed.
•Respond to and manage any incidents or injuries according to park protocols.

Operational Support:

•Assist with the daily setup and breakdown of equipment and attractions.
•Ensure the cleanliness and organization of the park, including common areas, restrooms, and party rooms.
•Conduct regular inspections of equipment and facilities, reporting any issues to management.

Event Facilitation:

•Support the coordination and execution of birthday parties and group events.
•Assist party hosts with setup, serving, and cleanup duties.
•Engage with guests during events to ensure a positive experience.

Team Collaboration:

•Work cooperatively with other team members to achieve park goals.
•Participate in staff meetings and training sessions.
•Support team members in various roles as needed to maintain smooth park operations.

Cash Handling and Sales:

•Operate cash registers and handle transactions accurately.
•Promote and sell park memberships, merchandise, and special offers.
•Assist with inventory management and restocking of supplies.

Expectations:

Energetic and Enthusiastic:

•Display a high level of energy and enthusiasm while interacting with guests.
•Maintain a positive attitude, even during busy or challenging times.

Reliable and Punctual:

•Arrive on time for scheduled shifts and be ready to work.
•Follow through on commitments and responsibilities.

Hard Working and Diligent:

•Demonstrate a strong work ethic and take initiative to complete tasks efficiently.
•Pay attention to detail and ensure a high standard of work quality.

Excellent Communication Skills:

•Communicate clearly and effectively with guests and team members.
•Listen actively to understand and address guest needs.

Safety-Conscious:

•Prioritize guest safety and adhere to all safety protocols.
•Remain vigilant and proactive in preventing accidents and injuries.

Team Player:

•Collaborate effectively with other team members to create a cohesive working environment.
•Be willing to assist in various roles as needed to support park operations.

Adaptable and Flexible:

•Adapt to changing situations and handle unexpected challenges with grace.
•Be open to working flexible hours, including evenings, weekends, and holidays.

Customer-Focused:

•Strive to exceed guest expectations and provide outstanding service.
•Show empathy and patience when dealing with guest concerns.
By embodying these qualities and fulfilling these responsibilities, you will contribute to a fun, safe, and enjoyable experience for all visitors at the trampoline park.

If you're interested in becoming part of something really special, please click "apply." We are excited to meet you

#ZR

Compensation: $16.00 - $18.00 per hour

Momentum Enterprises is an asset management company backed by Arena Capital focused on community, families, and fun. We currently operate 20 businesses across New England and New York, including franchise locations of My Gym Children's Fitness Center, Launch Entertainment Park, Club Elevate, Wimbledon Metrowest, Abbott's Frozen Custard, and The Newport Venture - a Newport, RI real estate company.

For all our businesses, we live by a single purpose. You can call it our "mission statement," but it's truly our driving force:

To create an atmosphere of optimism

Furthermore, our philosophy is rooted in a laser focus on three elements, which are critical to the success of our businesses:
  • Acknowledge
  • Engage
  • Appreciate
Our entire team is comprised of more than 400 driven, business savvy, fitness-oriented, community building individuals ready to put their energy and skills toward our definition of excellence with a focus on PEOPLE, LOVE, AND FUN
  • My Gym Children's Fitness Center is consistently ranked as the #1 children's program worldwide. We delight in seeing children's eyes light up for all those incredible milestones achieved during our classes, from tentative first steps to tumbling down soft mats. Sharing in parents' excitement at their children's accomplishments is the high point of our day.
  • Launch Entertainment Park is an indoor recreational facility that provides endless attractions including trampolines, arcade games, laser tag, ninja warrior courses, and much more
  • Club Elevate is a state-of-the-art fitness gym providing full weight training and cardio equipment, group exercise classes, personal trainers, nutrition coaches, cryotherapy, saunas, and more.
  • Wimbledon Metrowest (formerly known as Wimbledon109), is an impressive indoor tennis club, sitting at over 50,000 sqft and 6 full-size tennis courts, offering tennis lessons, court rentals, sports camps, and more
  • Abbott's Frozen Custard is a family owned, frozen dessert pioneer that has been in existence since 1902. We are proud to operate 2 franchises in Arlington and Lexington.
  • The Newport Venture is an investment firm that acquires and manages commercial and residential real estate throughout Newport, Rhode Island.

We hope you'll join our team

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to My Gym Corporate.