Field Service Manager, Robotics

1 day ago

Greenville, United States Hyster-Yale Full time
Job Title

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

Field Service Manager, Robotics & AutomationJob Category

Product SupportJob Description

What starts with YOU, moves the world

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talentedField Service Manager, Robotics & Automationbased at our Americas Headquarters inGreenville, NC.As the Field Service Manager, you will play a critical role in resolving field-related issues, ensuring customer satisfaction, and supporting the installation and maintenance of advanced robotics and automation systems. This position is ideal for an individual with a background in technical service and customer support within a manufacturing environment.

**Please note that this is a field-based role requiring 50-75% travel, which may include weekends and holidays.**

What you will do:

Field Problem Resolution:Actively address product performance and customer concerns,utilizingengineering and manufacturing resources toidentifyand resolve issues efficiently.

New Product Support:Assistwith the successful installation and readiness of new products, ensuring they meet quality standards and customer expectations.

Product Reliability Evaluation:Assess the reliability and performance of products as they are shipped from the manufacturing source and ensure corrective actions are taken if necessary.

Customer & Dealer Support:Conduct product service introductions, visit customers, and provide support to ensure their satisfaction with products. Collaborate with sales teams to support general sales efforts for new products.

Technical Communication:Effectively communicate requirements for product corrections, modifications, and improvements to Service Management, Product Engineering, and Manufacturing teams.

Training & Development:Provide technical training and operator support to service technicians and customers, ensuring they are equipped to handlethe roboticand automation products.

Warranty Administration:Administer warranty adjustments fairly and in alignment with company policies tomaintaincustomer satisfaction and minimize costs.

Issue Resolution:Utilizeproblem-solving and root cause analysis to minimize customer dissatisfaction andexpediteresolutions in a cost-effective manner.

Who you are:

Aproblem solverwho can address field-related issues in a fast-paced environment.

Acollaborative team playerwithstrong communicationskills, able to work effectively with cross-functional teams and customers.

Acustomer-focused professionalwho strives to ensure satisfaction and resolve issues proactively.

Atechnical expertwith knowledge of electrical, hydraulic, and software systems related to robotics and automation products.

What you will need:

High School diploma or equivalent isrequiredwith 10+ years of technical or customer service experience in material handling or mobile equipment industries.

Preferred:ABachelor's degree in Computer Science, Electrical Engineering, or a related field is highly preferred, in addition to 5+ years of technical or customer service experience in material handling, robotics, or automation industries.

Skills, Experience & Abilities

Technical Knowledge:Strong understanding of electrical, hydraulic, engine, transmission, and control systems, with the ability to read wiring schematics and handle basic softwareinstallationsand modifications. Basic IT and networking understanding is a plus.

Problem Solving:Background in root cause analysis and problem definition, with the ability to implement solutions efficiently.

Communication Skills:Strong written and verbal communication abilities, with facilitation and negotiation skills to resolve complex issues.

Industry Experience:Prior experience working on lift trucks, robotics, or related products in a customer service or technicalcapacity.

Who we are:

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid workoption, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-OP

#LI-ONSITE

Job Type

PermanentTime Type

Full timeWork Hours

40Travel Required

75%Primary Location

HY US Greenville, NC (Headquarters)Address

1400 Sullivan DriveZip Code

27834Field-Based

NoRelocation Assistance Available

NoWe are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled

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