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Technical Writer

2 months ago

columbus, United States BCforward Full time

Technical writing for packaged applications includes user manuals, installation guides, and support documentation. The goal of this documentation is to help users install and use the application package.


Here are some tips for technical writing for packaged applications:

  • Be clear and concise: Use simple language and be brief and to the point.
  • Be concrete: Provide specific details.
  • Be correct: Ensure accuracy and proper grammar.
  • Be coherent: Organize information logically.
  • Be complete: Include all necessary information.
  • Be considerate: Address the reader's needs.
  • Be engaging: Display the content in an engaging way to keep users interested.
  • Technical writers may also need to create release notes that document changes or updates to the application package. These notes should include a list of new features, bug fixes, known issues, and any instructions for upgrading the package.


• Create understandable technology-based review reports for very senior firm executives. This requires being able to provide the correct structure for this type of executive document, describe the business context of an incident, provide an easily understandable summary of the incident and related findings, and then incorporate the technical details about related components

• Write easy-to-read documentation covering all aspects of Business & Technical architectural reviews

• Edit content from others into a consistent voice, tone and style

• Follow the firm’s content guidelines and contribute improvements to them

• Collaborate with developers, information architects, designers, project managers, platform owners and other key stakeholders and help turn complex ideas into consumable content.

• Build and maintain strong working relationships with business and technology partners, and advocate for content clarity