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Training and Compliance Manager

2 months ago

Gaithersburg, United States Housing Opportunity Com Full time
Job DescriptionJob Description

Training and Compliance Manager:

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

Job Description:

Under the direct supervision of, and collaboration with the Senior Vice President of Housing resources, this position will provide support through one-on-one training for new hires and ongoing training for internal employees and external stakeholders on all company-related program processes and processes required for accurate reporting through HUD and State monitoring systems.

Examples of Duties:

The Training and Compliance Manager receives instructions from the Senior Vice President of Housing Resources. The employee plans and carries out routine work activities without supervisory direction. Deadlines, priorities and objectives are developed in consultation with the VP of HRD. Problems or situations not covered by instructions are either dealt with independently or in consultation with the supervisor. The employee produces reports on demand detailing activities completed, progress, obstacles and expected completion dates. The employee’s developed training programs are approved by the VP of HRD prior to implementation. The VP of HRD may attend scheduled trainings and conduct follow-up reviews with individual employees to measure the effectiveness of training sessions.

Responsibilities:

  • Collaborates with HOC management team to identify division and agency training needs, and develop training schedules.
  • Develops and/or updates effective training materials such as desk guides, PowerPoint presentations, videos, etc. that supports various learning styles for optimizing staff skills and help several individuals reach their potential.
  • Provides a minimum of 5 concurrent days of in-person and on-the-job training to new internal employees on program compliance and processes related to the individual employee’s job responsibilities.
  • Provides ongoing support and training through clarification of policy, procedures and program compliance to internal employees and external managing agents.
  • Provides management feedback through the completion of quality control reviews of work performed. Identifies systemic issues and provides appropriate training curriculum on the identified subject matter
  • Develop feedback mechanisms to ensure that employees understand the training and can put the instruction into practice.
  • Develops and maintains detailed records of all training sessions and attendance.
  • Monitors effectiveness of processes, makes recommendations to improve processes, and works in a collaborative manner with different individuals and departments to include, Housing Resources Division (HRD), IT, Compliance, and HR to assist in developing, testing and implementing standard operating procedures.
  • Assists in providing insight and understanding to individuals about the importance of their roles as it relates to processes, program compliance and agency goals.
  • Fosters a culture of compliance and accountability
  • Handles documents on a variety of general personal and technical topics of a highly confidential nature and maintains the confidentiality of all documents and information received by or in the possession of the employee.
  • Accountable for consistent adherence to strong Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.
  • Performs other duties as assigned

Minimum Qualifications:

Education: Bachelor’s Degree or equivalent

Experience:

  • At least 5 years of relevant experience.

Licenses and Certifications:

  • The following Certification must be obtained within twelve (12) months of employment or other allowable period of hire as authorized by the Vice President, Housing Resources Division.

Knowledge, Skills and Abilities:

  • The knowledge in the implementation and maintenance of compliance programs, including but not limited to the Department of Housing and Urban Development (HUD) Housing Choice Voucher Program (HCV), Public Housing (PH), Low Income Housing Tax Credits (LIHTC), Rural Development (RD or USDA), and Assisted Housing Program (AHP) properties.
  • Knowledge of applicable local and federal housing laws including Fair Housing and Landlord and Tenant laws required.
  • Housing Choice Voucher Specialist or HCV Occupancy.
  • Rent Calculation Fair Housing.
  • Enterprise Income Verification System (EIV).
  • Excellent interpersonal and coaching skills, creativity, outstanding oral and written communication skills.
  • Excellent presentation skills to present and handle training programs effectively
  • Excellent problem solving, analytical and planning skills.
  • Thorough knowledge of applicable regulatory regulations, HOC procedures and the consequences of noncompliance and the ability to explain the risks to employees.
  • Thorough knowledge of the specific responsibilities of departments and individual employees.
  • Thorough knowledge of generally accepted business principles, practices and techniques.
  • Ability to read and comprehend complex material and communicate it to others.
  • Computer literate. Proficient in Word, Excel, Power Point and Visio. Experience with PHA software (Yardi experience preferred) and applicable HOC software packages.
  • Ability to establish and maintain effective working relationships with co-workers and persons outside of HOC.
  • Ability to work under pressure and successfully meet deadlines.
  • Must be able and willing to travel to all company locations to conduct on the job training.
  • Ability to handle shifting and multiple priorities in a fast paced, growth environment.
  • Experience working with diverse groups, i.e., staff, residents, outside contacts.
  • Commitment to the company goals and philosophy.

Physical Requirements

• Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, lifting to obtain relatively heavy materials and eyestrain from working with computers and other office equipment.

• Must be able to sit and/or stand for up to eight hours at a time while performing work duties.

• Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).

• Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.

• Must have vision and hearing corrected to be able to perform essential job functions.

• Must be able to work around various fumes, odors, and dusts.

• Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.

• An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.


* Salary Range: Grade 25- Min: $71,662/ Mid: $95,524/ Max: $119,385 | Salary determined by departmental budget- Offer commensurate with experience

Low-income residents in Montgomery County with the above qualifications are encouraged to apply.

HOC is an equal-opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.