Rental Coordinator

Description Create Exceptional Experiences - Join Us as a Rental CoordinatorCity of Kentwood - Parks & Recreation Department Do you love creating seamless, memorable experiences for customers? Are you highly organized, customer-service oriented, and energized by helping events run smoothly? The City of Kentwood Parks and Recreation Department is seeking a professional, detail-focused Rental Coordinator to oversee the day-to-day operations of our indoor and outdoor rental spaces. From community rooms and shelters to athletic fields and event venues, you'll ensure our renters receive outstanding service, facilities are well-maintained, and every rental event is executed with excellence. What You'll Do As the Rental Coordinator, you'll play a key role in creating smooth, positive rental experiences for residents, organizations, and community partners. You will: Serve as the primary point of contact for renters, providing clear communication, guidance, and timely issue resolution. Meet with clients to review policies, logistics, and expectations prior to their rental date. Ensure enforcement of rental agreements, safety guidelines, and operational standards. Oversee the booking, setup, and maintenance of rental facilities in partnership with the Rental Supervisor. Coordinate with maintenance and operations staff to ensure facilities remain clean, safe, and event-ready. Manage event logistics including scheduling, vendor coordination, staff coverage, and room setup/breakdown. Recruit, hire, train, supervise, and evaluate rental staff. Assist rental staff during setup and cleanup when needed. Maintain accurate records, inventory, and reports related to rental operations. Support a positive, collaborative, customer-focused workplace. Every rental you oversee helps create connections and special memories for individuals, families, and community groups across Kentwood. About You You're a strong communicator and problem-solver with excellent customer service instincts. You can manage multiple priorities, stay calm under pressure, and lead staff with confidence and professionalism. Minimum Requirements: Bachelor's degree in recreation management, hospitality management, business administration, or a related field Three (3) years of experience coordinating corporate events, weddings, conferences, social events, or sporting events Or an equivalent combination of education, training, and experience Valid Michigan Driver's License CPR, AED & First Aid certification (or ability to obtain within 6 months) Ability to obtain ServSafe Alcohol and Michigan TIPS certifications within 6 months For full details about responsibilities and qualifications, view the complete job description here. Pay & Benefits Hourly pay range: $25.99-$33.20, depending on experience 10% employer retirement contribution - well above industry average Up to 4 weeks vacation, 12 sick days, 11 holidays, and 3 personal days annually 4-6 weeks fully paid parental leave Excellent medical, dental & vision insurance with minimal cost Free telehealth, EAP access, life insurance, and long-term disability coverage Paid certifications, trainings, and career development opportunities Employee discounts on recreation programs and rentals Why Kentwood Parks & Recreation? Kentwood offers 15 parks, 13 miles of trails, and hundreds of rental opportunities each year, serving thousands of residents and visitors. As our Rental Coordinator, you'll help uphold the high-quality customer service and facility standards that Kentwood is known for-ensuring our rental spaces always feel welcoming, well-run, and event-ready. Here, your leadership and communication skills help bring celebrations, community gatherings, and special events to life. Apply Today If you're ready to lead rental operations with professionalism, hospitality, and a commitment to exceptional service, we'd love to hear from you