Real Estate Operations
7 days ago
THE MISSION: At Pathfinder Holding, we don't just flip houses-we revitalize communities. We are a bold, fast-growing real estate investment firm and local franchisee of HomeVestors of America ("We Buy Ugly Houses"). We transform distressed properties into quality homes and premier vacation rentals across West Michigan.
We are a small, forward-thinking team that thrives on solving messy problems. Our core values-Adapt & Overcome, Own the Outcome, Serve with Integrity, and Win Together-aren't just posters on the wall; they are how we operate every single day.
THE ROLE: We are looking for an Operations & Transaction Coordinator who is equal parts "Systematic Guardian" and "Concierge." You will be the backbone of our business, ensuring that our real estate transactions cross the finish line on time while simultaneously managing the five-star experience of our homeowner customers and our short-term rental portfolio.
You are the right fit if you love a perfectly organized checklist but can also jump in the car to handle a property issue or craft a warm response to a guest inquiry. You don't wait to be told what to do; you see a problem, own it, and solve it.
Responsibilities
WHAT YOU WILL DO:
• Transaction Command Center: Supervise the entire contract-to-close process. You will coordinate title work, inspections, and appraisals, ensuring every deadline is met and every document is compliant.
• Guest Experience Manager: Assist in managing our portfolio of short-term rentals. This includes communicating with guests, coordinating cleaners and service providers, managing reservations, and resolving urgent issues with a hospitality-first mindset.
• Office & Field Operations: Act as the "boots on the ground" and "hub of the office." You will assist in managing vendor relationships (contractors, cleaners), run occasional field errands, track budgets, and keep the executive team organized.
• Process Improvement: Use your tech-savviness (CRM, Asana, AI tools) to build better systems that make our team faster and more efficient.
WHO YOU ARE:
• Meticulous: You catch the typo in the contract that everyone else missed. "Good enough" is not in your vocabulary.
• Composed: When a closing gets delayed, or a guest has an issue, you are the calmest person in the room.
• Tech-Savvy: You are comfortable navigating CRMs, Google Sheets, and even marketing tools like Canva. You aren't afraid to learn new software.
• Service-Hearted: Whether it's a seller, a guest, or a team member, you approach every interaction with kindness and a desire to help.
Qualifications
• Experience: 2+ years in real estate administration, transaction coordination, or a high-volume administrative role preferred.
• Tech Stack: Proficiency in Google Workspace and MS Office is required. Experience with Asana, QBO, or Real Estate CRMs is a major plus.
• License: Real Estate License or Notary Public is highly valued (but not required).
• Mobility: Must have a valid driver's license and reliable transportation for property visits within West Michigan (mileage reimbursed).
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