Contact Center Representative

2 weeks ago

Dublin, United States BMI Federal Credit Union Full time
About the Organization
BMI Federal Credit Union (BMI FCU) offers competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, a robust wellness program, professional development, opportunities to help our community, health insurance (for full-time employees), and more. If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you.

***For 15 consecutive years (2010-2024), BMI Federal Credit Union has been named a "Best Employer in Ohio" by the Best Companies Group, an independent organization that conducts a rigorous evaluation to identify and name the best employers in the state***

BMI FCU is a not-for-profit, financial cooperative providing banking services to our member-owners. Our goal is simple - to improve the financial well-being of our members and the community. One of the ways we do this is through our Money Management Program, a free financial education program for all members. We also provide traditional savings and lending products, like savings and checking accounts, IRAs, Certificates, credit cards, car loans, personal loans, and mortgages plus convenience services such as ATMs, online banking, online bill payment, and mobile banking. BMI FCU has five branch locations in Central Ohio.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. BMI FCU maintains affirmative action programs to promote the employment opportunities of disabled individuals and covered veterans. Employees and applicants may request a review of appropriate portions of the BMI FCU Affirmative Action Program from the Human Resources Dept.

Category
Member (Customer) Service

Full-Time/Part-Time
Full-Time

Location
Contact Center

Location Details
6165 Emerald Parkway, Dublin OH 43016

Internal/External Posting

Description

STARTING HOURLY RANGE: $17-$20.50

ABOUT BMI FEDERAL CREDIT UNION (BMI FCU):
BMI FCU is a not-for-profit, financial cooperative providing banking services to our member-owners. Our goal is simple - to improve the financial well-being of our members and our community.

For 15 consecutive years (2010-2024), BMI FCU has been named a "Best Employer in Ohio" by the Best Companies Group.

We offer competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, professional development, opportunities to help our community, health insurance, a wellness program, and more. If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you

POSITION SUMMARY: Responsible for answering member inquiries received through the telephone, email, or chat. Using technical skills and knowledge of products and services, this position will address issues, provide support, and offer information, to enhance the member experience. This position will perform all other related duties as assigned.

ESSENTIAL JOB FUNCTIONS:
  • Provide first contact via telephone or electronic messaging to build rapport with members, process requests, respond to inquiries and resolve issues with accuracy; inquiries including but not limited to:
  • Account information, transfer requests, loan payments, withdrawals, Loyalty Reward level usage, check order and supplies, online banking services, stop payments, wire transfers, and penalties
  • Assess situations, apply sound judgement and use troubleshooting skills to assist members
  • Look for opportunities to introduce products and services to help members financially
  • Develop and retain a broad range of knowledge of all Credit Union products and services, from both a technical and information standpoint
  • Manage and utilize time efficiently to ensure service quality and member satisfaction
  • Prevent possible disclosure of sensitive information to unauthorized individuals by verifying caller data utilizing differing sources as necessary
  • Assist in online banking access including troubleshooting problems and errors for device and browser issues
  • Research and assist with card problems (VISA, VISA debit and STAR) maintenance and problems including disputes and tokenization
  • Take loan applications to submit to the Lending department
  • Research ACH issues and locate originators
  • Assist managers in operational process for opening and closing the Contact Center
  • Follow-up with member related issues as needed
WORK ENVIRONMENT: Office environment

QUALIFICATIONS AND SKILLS REQUIREMENTS:
  • High school diploma or equivalent required
  • 1-3 years of experience in a financial institution customer service environment; a viable combination of experience and education will be considered
  • Understand and follow BMI FCU policies/procedures complying with federal regulations including but not limited to: Bank Secrecy act, Anti Money Laundering regulations, USA Patriot Act, Office of Foreign Asset Control, and Truth in Savings (National Credit Union Administration Part 707)
  • Exceptional customer service skills
  • Excellent communication (both verbal and written) and interpersonal skills
  • Ability to balance multiple tasks and changing priorities with high attention to detail
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a team environment
  • Proficient in Microsoft Office with competencies in Excel, general computer programs, and general office equipment
  • Have a elevated understanding of computer operating systems and browsers to assist members with online access and troubleshooting
  • Basic math skills
  • Possess a professional demeanor
  • Ability to receive and maintain confidential information
  • Knowledge of solution driven sales process


PHYSICAL REQUIREMENTS:
Must be able to meet the following physical requirements, with or without reasonable accommodation: 1) Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment; 2) Reach with hands and arms; 3) Talk and hear; 4) See and be able to read, write, and interpret text, and spreadsheets.

As an equal opportunity employer, BMI FCU does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, childbirth and related conditions, lactation status, gender identity, sexual orientation, age, disability, veteran or military status, genetic information, or ancestry.

Position Requirements

Schedule
Approx. 40 hours per week. Flexibility required between 8am-5pm Monday - Thursday, between 8am-6pm Friday, and rotating Saturdays 9am-1pm. Time off provided during the week when working a Saturday.

This position is currently accepting applications.

  • Contact Center Representative

    2 months ago

    Dublin, United States MRA Recruiting Services Full time

    Job Title: Contact Center Representative Company: BMI Federal Credit Union Location: Dublin, OH Pay: $17.00 - $20.50 Schedule: 40 hours per week. Flexibility required to cover weekday shifts between 7:30 a.m. and 6:00 pm, and rotating Saturdays from 9:00 a.m. to 1:00 pm. ABOUT BMI FEDERAL CREDIT UNION (BMI FCU): BMI FCU is a not-for-profit, financial...

  • Contact Center Representative

    2 months ago

    Dublin, United States MRA Recruiting Services Full time

    Job DescriptionJob DescriptionJob Title: Contact Center RepresentativeCompany: BMI Federal Credit UnionLocation: Dublin, OHPay: $17.00 - $20.50Schedule: 40 hours per week. Flexibility required to cover weekday shifts between 7:30 a.m. and 6:00 pm, and rotating Saturdays from 9:00 a.m. to 1:00 pm. ABOUT BMI FEDERAL CREDIT UNION (BMI FCU):BMI FCU is a...

  • Contact Center Representative

    23 hours ago

    Dublin, United States MRA Recruiting Services Full time

    Job Title: Contact Center Representative Company: BMI Federal Credit Union Location: Dublin, OH Pay: $17.00 - $20.50 Schedule: 40 hours per week. Flexibility required to cover weekday shifts between 7:30 a.m. and 6:00 pm, and rotating Saturdays from 9:00 a.m. to 1:00 pm.  ABOUT BMI FEDERAL CREDIT UNION (BMI FCU): BMI FCU is a not-for-profit, financial...

  • Contact Center Representative

    3 months ago

    Dublin, United States BMI Federal Credit Union Full time

    About the Organization BMI Federal Credit Union (BMI FCU) offers competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, a robust wellness program, professional development, opportunities to help our community, health insurance (for full-time employees), and more. If you enjoy working for a smaller company and having...

  • Contact Center Representative

    2 weeks ago

    Dublin, United States BMI Federal Credit Union Full time

    About the Organization BMI Federal Credit Union (BMI FCU) offers competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, a robust wellness program, professional development, opportunities to help our community, health insurance (for full-time employees), and more. If you enjoy working for a smaller company and having...

  • Senior Contact Center Technology Engineer

    18 hours ago

    Dublin, California, United States Patelco Credit Union Full time

    About Patelco Credit Union:Patelco Credit Union is a not-for-profit financial institution dedicated to building financial health and wellbeing for its members. With a rich history dating back to 1936, the credit union has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California, serving members through branches...

  • Call Center Representative

    5 days ago

    Dublin, United States Sparks Group Full time

    Job Summary/Company: Sparks Group has partnered with a well known Credit Union in the Dublin, Ohio area that is seeking a Call Center Representative for a direct hire opportunity. Do you have 1-3 years of experience in a call center setting and do you love providing exceptional customer service? This is an excellent opportunity to get your foot in the door...

  • Call Center Representative

    2 weeks ago

    Dublin, United States EverStaff Full time

    Job DescriptionWe are looking for a Call Center Representative for our client in Dublin! You will be responsible for providing excellent customer service and support to members of the organization.Position Details: Direct Hire Opportunity $17-$20/hour Schedule: Flexibility required to cover weekday shifts between 8AM and 6PM and rotating Saturdays 9AM to...

  • Call Center Representative

    2 months ago

    Dublin, United States EverStaff Full time

    Job DescriptionWe are looking for a Call Center Representative for our client in the Columbus area! You will be responsible for providing excellent customer service and support to members of the organization.Position Details: Direct Hire Opportunity $17-$20/hour Schedule: Flexibility required to cover weekday shifts between 7 AM and 6 PM and rotating...

  • Call Center Representative

    2 months ago

    Dublin, United States Everstaff Full time

    Job DescriptionJob DescriptionWe are looking for a Call Center Representative for our client in the Columbus area! You will be responsible for providing excellent customer service and support to members of the organization. Position Details:Direct Hire Opportunity$17-$20/hourSchedule: Flexibility required to cover weekday shifts between 7 AM and 6 PM and...

  • Call Center Representative

    3 weeks ago

    Dublin, United States Everstaff Full time

    Job DescriptionJob DescriptionWe are looking for a Call Center Representative for our client in Dublin! You will be responsible for providing excellent customer service and support to members of the organization. Position Details:Direct Hire Opportunity$17-$20/hourSchedule: Flexibility required to cover weekday shifts between 8AM and 6PM and rotating...

  • Call Center Representative

    3 weeks ago

    Dublin, United States EverStaff Full time

    Job DescriptionWe are looking for a Call Center Representative for our client in Dublin! You will be responsible for providing excellent customer service and support to members of the organization.Position Details: Direct Hire Opportunity $17-$20/hour Schedule: Flexibility required to cover weekday shifts between 8AM and 6PM and rotating Saturdays 9AM to...

  • Patient Service Representative- Ohio Center for Pediatrics

    3 days ago

    Dublin, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Ohio Center for Pediatrics office in Dublin, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a FT role working 4 days per week M-F first...

  • Patient Service Representative- Ohio Center for Pediatrics

    1 week ago

    Dublin, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Ohio Center for Pediatrics office in Dublin, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a FT role working 4 days per week M-F first...

  • Patient Service Representative- Ohio Center for Pediatrics

    1 week ago

    Dublin, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Ohio Center for Pediatrics office in Dublin, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a FT role working 4 days per week M-F first...

  • Call Center Specialist

    7 days ago

    Dublin, Ohio, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Randstad. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and resolving their inquiries in a timely and professional manner.Key ResponsibilitiesAnswering Calls: Respond to customer...

  • Customer Service Representative

    11 hours ago

    Dublin, Georgia, United States United Community Bank Full time

    About the RoleUnited Community Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Contact Center, you will be responsible for providing exceptional customer service and support to our clients through various channels.Key ResponsibilitiesRespond to customer inquiries and...

  • Customer Service Representative

    3 days ago

    Dublin, Ohio, United States Sedgwick Full time

    Job SummarySedgwick is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to callers regarding claims for multiple lines of business.Key ResponsibilitiesAct as primary liaison with callers, following client specifications in assisting with...

  • Customer Service Representative

    5 days ago

    Dublin, Ohio, United States MRA - The Management Association Full time

    About MRA - The Management AssociationMRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.Job SummaryWe are seeking a...

  • Customer Service Representative

    2 days ago

    Dublin, Ohio, United States LabCorp Full time

    About the RoleLabCorp is seeking a highly skilled Customer Service Support Representative to join our Outbound Lab Support team. This position will work closely with various stakeholders, including physician offices, hospital laboratories, patients, and internal customers, to ensure that all client needs are addressed accurately and efficiently.The ideal...