Automotive Service Writer

3 weeks ago


New Hudson, United States Incubation Systems Private Limited Full time
We are seeking a Service Writer to join our team. The ideal candidate will have a passion for vehicle maintenance and exceptional customer service skills. If you have experience in automotive diagnostics, dealership operations, or auto body repair, we want to hear from you.

*Duties:*
* Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
* Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
* Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
* Works with the Service Supervisor and/or Team Lead to schedule job assignments
* Develops positive relationships with key customers; resolves customer concerns regarding or distributor warranties; explain charges to customers
* Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

Job Type: Contract

Pay: $23.00 - $25.00 per hour

Work Location: In person

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