Experienced Service Advisor

4 weeks ago

New Castle, United States Hertrich Buick GMC Full time

Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager- Full Time

Hertrich Family of Automobile Dealerships seeks an energetic Experienced Automotive Service Advisor / Assistant Service Manager to enhance our world class service team

- Are you looking for spectacular growth opportunities?

- Do you thrive in a fast-paced environment where you have unlimited career potential?

- Are you an enthusiastic individual who wants to work for a mission driven company?

- Do you have proven experience as an Automotive Service Advisor / Service Writer and you are looking for your next career steps?

Then our Company is the right fit for you

The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 13 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available.

Our Automotive Service Writer is responsible for overall commitment to client services for our dealership clients. In this position, you will use networking and client relationship skills to sell the Company's services

Hertrich offers our Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager:

Extremely Competitive Salaries

Medical, Dental, Vision, Accident, Cancer, Disability, & Life Plans

Paid Vacation

Paid Holidays

Personal Days

401K Plan with Employer Match

Employee Purchase Discounts

Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager Duties Include but are not limited to:

Potentially train to support Service Manager by completing duties such as monitoring service inquiries, maintaining inventory of spare parts, enforcing service rules in the facility, tracking service operations and daily service paperwork

Meet and Greet Service Customers promptly

Answer incoming service calls and schedule appointments

Advise customers of estimated service/repair costs and anticipated completion time

Coordinate repairs/service orders with Technicians

Record and report issues to the Department Supervisor

Ensure complete customer satisfaction by getting it right the first time

Suggest appropriate additional service to the customer

Other duties as directed

Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager Qualifications:

Must have a minimum of 2-3 years experience as a Service Advisor/Writer or 1 year as an Assistant Service Manager

Must be a customer-oriented, self-motivated team player

Prior sales and/or customer service experience required

Prior up-selling experience a plus

Must be computer literate

High School Diploma or GED required

Must be available to work a flexible schedule that will include some evenings and Saturdays

Must have a valid driver's license and few to no points on driving record.

"Offers of employment are conditional. Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check. A criminal record will not automatically disqualify an applicant from employment. We are a drug-free workplace. We are an EEO employer. Job seekers will be given consideration without regard to their disability or protected veteran status."

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