Customer Relations Manager
4 weeks ago
Crane Currency has an immediate position opening for a
Customer Relations Manager Based in
Dalton, MA.
This role is a Hybrid role in that there is a combination of on-site and remote work weekly.
Who we are:
Crane Currency is a premier industrial technology company and a pioneer in currency manufacturing and advanced micro-optics technology for securing physical products. Yes, chances are you have our product in your wallet right now Our sophisticated equipment and software leverages proprietary core capabilities with detection and sensing technologies. Around the world, our customers trust us to anticipate their needs with innovative, reliable, and high-quality currency & authentication solutions and services—just as they have for generations.
How you will make an impact:
Maintaining and strengthening Crane’s role as the preferred provider to the Bureau of Engraving and Printing (BEP) and Government Printing Office (GPO).One key element of maintaining Crane’s role as the preferred provider is ensuring flawless / efficient delivery of products and services. The Customer Relations Manager position exists to execute the delivery of contract products and services to achieve Crane Currency goals and objectives while maximizing customer satisfaction.
Point of Contact (POC) for BEP and GPO Contracting Officer Representatives (COR’s).Management of the flow of communication, products, and services to maintain compliance with contracts and satisfy customer needs.Coordination of Joint Continuous Improvement, Process Change Notifications, Request for Information, contract modifications, and customer corrective and preventative actions responses in collaboration with Operations / R&D.
Coordination of monthly delivery forecast meetings with BEP/GPO.Compilation and communication of customer forecasts to Finance and Currency leadership
Management of Commercial activities, budgeting, reporting and project plans for new product developments
Coordinates GPO & US Currency stakeholder visits to Crane in support of contracts
Compiles / communicates customer forecasts to Finance and Currency leadership at a monthly cadence as a minimum.
Facilitates Customer Issues meetings and collaborates with Operations on task completion.
Supports Specialists in management and execution of orders / delivery.
Coordinates and conducts US Secret Service training.
Supports bi-weekly personal security clearance reviews with Crane Human Resources and BEP.
Knowledge and expertise that matter most for this role:
Required:
Bachelor’s degree in business, engineering, or similar discipline
7 years of progressive experience in a commercial environment
5 years of experience executing technical commercial processes with routine direct customer engagement
3 years of demonstrated successful history of facilitating and leading technical teams.
Applicant must be a U.S. Citizen with an ability to demonstrate and maintain suitability for employment in a position of Public Trust consistent with our US Government contract requirements.
Preferred:
US Government contracting experience.
MBA
Master’s degree in business or engineering
How we will care for you:
Top-notch medical benefits – We’ll take care of you and your family with industry leading medical, dental and vision plans.
Company bonus plans – All full-time regular employees participate in our bonus plan.
Personal development – We want you to grow with us. Through lunch & learns, tuition reimbursement, career ladders and more.
There’s more – Competitive compensation, Paid Time Off, Company holidays, parental leave, and 401(K) match.
What drives our team:
We are a passionate team of 1,200 creators and problem solvers, united by our purpose, we give people confidence every day in moments that matter. This comes to life through our Shared Values:
People Matter
Do the Right Thing
Trusted Partner
Innovate for Growth
Always Improving
People are at the center of all that we do, from our employees to our customers and our communities. We empower our teams to help shape the Crane Currency experience, embracing and celebrating our unique perspectives and differences to learn from each other and grow stronger together. To learn more about life at Crane Currency, visit
www.cranecurrency.com
.
Where we are:
Your role is in Dalton, Massachusetts, a 45-mile drive to Albany, NY or Springfield, MA. The site is in the heart of the beautiful Berkshires. Working here gives you the best of many worlds. You’ll be able to escape into the wilderness through one of the many outdoor activities just feet away from your doorstep, enjoy a stroll through one of the many picturesque downtowns, or take your family into the city for a day or weekend.
Crane Currency is a drug free workplace.
SUITABILITY AND BACKGROUND INVESTIGATION REQUIREMENTS:The final offer of employment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for disqualification in the hiring process. The background investigation process conducted by Crane and our U.S. Government Agency customers is very thorough. Therefore, it is imperative that applicants exercise candor and honesty when answering background questionnaires, especially as it relates to arrest, employment, education, finances, illegal drug use, and/or other criminal history. Falsification discovered in security documents or during the background investigation process may result in an immediate negative suitability determination.
Crane NXT is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under applicable federal, state, or local law.
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