Customer Service and Support Coordinator

4 weeks ago

Dalton, United States Material Handling Inc. Full time
Job DescriptionJob DescriptionDescription:

Join the MHI Team as a Customer Service and Support Coordinator


Material Handling Inc., a leading forklift and material handling equipment provider in the Southeast. For more than 45 years, we've been thriving, and we want you to be a pivotal player in our team of over 200 employees --- spanning nine branches across AL, GA, KY, TN, and SC.


At MHI, we're all about family values and hard work. We will strive to be the best overall partner supplier to all our clients, to provide opportunity for every employee to reach their full potential and maintain sustained profitability through honesty, integrity and doing the right thing. As a privately held company, we maintain the freedom to prioritize our people by upholding our culture and values while remaining competitive in the marketplace.


We're seeking dedicated, collaborative individuals who thrive on tackling new challenges daily. We recognize that our employees are fundamental to our success, and we're dedicated to fostering a work environment that enables our team to reach their fullest potential. It's not just a job, it's a career.



Job Summary:


As a CSS Coordinator at Material Handling Inc., you will oversee crucial aspects of our operations, including rental check-in/out, parts sales/distribution, and service technician coordination. This role demands a customer-centric approach, excellent organizational skills, and the ability to manage various facets of our business to ensure a seamless experience for our clients.


What You'll Do:

Rental Operations:

  • Facilitate the check-in and check-out process for forklift rentals.
  • Coordinate with customers to schedule rental deliveries and pickups.
  • Work with Rental Coordinators to ensure accurate documentation of rental agreements and equipment conditions.


Parts Sales and Distribution:

  • Assist customers in identifying and purchasing the appropriate forklift parts.
  • Manage inventory levels and coordinate with suppliers to ensure timely restocking.
  • Process parts sales orders and arrange for timely delivery to customers.


Service Technician Coordination:

  • Conduct thorough inspections and diagnostic tests on various types of forklifts and material handling equipment.
  • Identify and troubleshoot mechanical, electrical, and hydraulic issues.
  • Execute routine maintenance tasks, including oil changes, filter replacements, and lubrication, to ensure optimal forklift performance.
  • Verify that all safety features are in working order before releasing equipment to clients.


Customer Interaction:

  • Act as the primary point of contact for customers regarding rentals, parts inquiries, and service requests.
  • Address customer concerns, provide information, and ensure a high level of customer satisfaction.
  • Collaborate with the sales team to identify potential upselling opportunities.


General Office/Building Maintenance:

  • Perform routine upkeep and care of the building's interior and exterior to ensure it remains clean, safe, and functional. This includes daily tasks such as sweeping, mopping, and trash removal.


Requirements:

  • High school diploma or equivalent; additional education in business administration or a related field is a plus.
  • Proven experience in customer service, preferably in the forklift or equipment rental industry.
  • Knowledge of forklift parts and their applications.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficient in using office software for documentation and reporting.
  • Ability to work collaboratively with cross-functional teams.

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